Director, Employee Relations & Hr Administration
Led multi-functional HR Operations team of 5 Managers and 25 team members supporting the Highmark Enterprise consisting of over 10,000 employees within 7 distinct legal entities and multi-site operations. Areas of responsibility included Employee Relations, HR Services (HR Administration, Portal & Employee Contact Center outsourced services), Benefits Administration, Leave Management, and oversight of the onsite Employee Health Center.• Achieved significant improvements in HR Service Delivery while reducing costs. Outcomes included:o Implementation of new service delivery model with improved customer satisfactiono Launch of portal and contact center while exceeding all target measures for site utilization, and call center metricso Outsourcing of Leave Management, Unemployment and Employment Verification services to achieve desired cost savings and reduced administration effortso Redesign of Disability programs to achieve cost savingso Integration of benefits program and policy administration from large acquisitions of both payer and provider organizationso Transition to a new partner for health clinic operations in alignment with enterprise strategyo Improved Employee Relations outcomes and reduced liabilityo Enhanced HR program oversight and project deliveryo Enhanced HR employee engagement o Enhanced Employee Program offerings at 30% reduced costo Launch of Hurricane Sandy Relief effort with collection and distribution of over $60,000 in funds to eligible employees