Lucas Taylor Email & Phone Number

St. Louis County, Missouri, United States

As a Sales Tools & Applications Analyst I am responsible for supporting applications used by the Sales and Sales Operations Teams. Additionally, I ensure a successful sales cycle by performing system administrator functions for the sales tool ecosystem. I manage and track enhancement intake through the detailed evaluation of the requestor’s needs. I improve sales tools and technologies through evaluation and performance testing prior to implementation. Responsibilities include, but are not limited to the following:• Serve as functional and domain expert• Champion the tools and consistently drive adoption and usage• Support, troubleshoot and perform root cause analysis• Maintain the playbook for the application you support• Consult and contribute to the creation of business, functional or technical requirements• Consult and contribute in the creation of test plans• Support testing of new applications or enhancements to existing applications• Understand user groups, stakeholders and business owners of the application• Document and maintain use cases and functional workflows• Understand data governance rules or requirements for the application• Keep current of vendor software roadmaps and features, including currently installed versions, generally available versions and planned versions• Create business cases for recommending upgrades to current versions• Tracks open issues or request enhancements to applications supported • Understands application licensing structure and renewal dates• Support the management of application licenses, including recommendations to processes for assigning licenses or reclaiming licenses• Request business justification, including ROI and business case summaries in support of the discovery for new tools

St. Louis

As a Senior Proposal Specialist, I ensure a successful sales cycle by crafting enticing written narratives and visual content for client sales proposals. Using a high degree of autonomy, I handle the RFP from inception to submission. I excel at writing, editing and coordinating complex opportunities within the Sales Offer Management (SOM) Team. I also maximize the efforts department-wide by mentoring and assisting less experienced team members.Essential Duties and Responsibilities:• Respond to E-Rate RFP Proposals for the Universal Service Administrative Company’s E-Rate Program• Proposals I have submitted;o Generated over $5.5 million TCV (Total Contract Value) of new revenueo Generated $175K MRR (Monthly Reoccurring Revenue) of new revenue• Training of New Hires and Contractors• Creation and Review of Process Documents• Manage the Bid Workflow Process from initial reception to final submission• Working several proposals with competing deadlines• Coordinate with the Data & Reporting Analyst team to assist in the architecture of the Qvidian Proposal Automation tool.

Greater St. Louis Area

Process owner for developing, coordinating and reviewing successful formal Response documents prepared for various types of "Request for: Information, Proposal, or Quote" (RFx) for potential or existing customers and ensuring that a high quality, persuasive, accurate and responsive deliverable reaches the requester within the allotted time. Support other departments that originate and/or publish written materials.Essential Duties and Responsibilities:• Work with Product SMEs and Sales to create sales presentations• Review RFx content for understanding of requirements and prepare summary for internal RFx team and management• Create a timeline for RFx responses with defined actions and communicate to all parties involved in response• Develop questions requiring SME (Subject Matter Expert) response and coordinate requirements with appropriate SME• Maintain proposal automation database, Qvidian, with Aclara approved content• Develop RFx response text, tailored to the utility RFx requirements and "culture"• Review all strategic and complex RFx responses prior to submission to ensure they are accurate, comprehensive and compelling.• Effective organizational skills managing multiple proposals with competing deadlines• Work with over 20 cross-functioning teams to develop original content across multiple product lines• Project manage large complex RFPs from inception to completion• Work with SMEs and Sales to create sales presentations• Qvidian Proposal Automation software Administrator and Liaison• Schedule Management

Greater St. Louis Area

Lead Administrator and Architect of Qvidian, creating and publishing customer facing collaborate cross-functionally and vertically with subject matter experts (SMEs) throughout Charter to ensure consistent and approved messaging is effectively utilized for over 1,200 RFx responses (annually) to E-Rate (Education and Libraries), government, and enterprise customers nationwide.Essential Duties and Responsibilities:• Assist in the overall design of RFP responses while adhering to Charter marketing guidelines • Create the architecture within QPA from approved Charter marketing collateral• Coordinate new proposal responses with leadership, SMEs and vendors for approval, where appropriate• Escalate issues which cannot be resolved from within the team• Create and/or maintain all RFP Process Documents and Email Templates• Review all strategic and complex RFP responses prior to submission to ensure they are accurate, comprehensive and compelling. • Work with Content Developer to assemble and produce proposal architecture in QPA• Data Analysis to help with Business Development• Manage, create, and maintain collateral for RFP responses, utilizing Charter’s approved brand guidelines for a consistent format• Continually work to improve proposal content, layout, and related processes for future bidding opportunities• Serve as a focal point to communicate and resolve interface and integration issues with QPA• Plan, organize, and coordinate Spectrum's Enterprise Sales operations with key responsibilities focused on improving performance, productivity, efficiency, and profitability through the implementation of effective methods and strategies• Lead Architect and Administrator of Qvidian Proposal Automation software, for 64 licensed users• Affect policy and procedure to better enable Sales through the Sales Ops team via the creation and management of new process documents, reflecting new and improved directives

Saint Louis

I became an RFP Lead after working for 2 years as an RFP Specialist. I knew this would be a natural transition for me, having already had experience in the specialist position. I oversaw the day-to-day operations for 10 RFP Specialists, while also managing our Qvidian Proposal Automation (QPA) setting and architecture. Below, you will find some of my other responsibilities and qualifications.Responsibilities:• Manage, create, and maintain collateral for RFP responses, utilizing Charter’s approved brand guidelines for a consistent format• Coordinate new proposal responses with leadership, SMEs and vendors for approval, where appropriate• Troubleshoot software failure to determine root causes and implement solutions• Continually work to improve proposal content, layout, and related processes for future bidding opportunities• Create the architecture within QPA from approved Charter marketing collateral• Assist in the overall design of RFx responses while adhering to Charter marketing guidelines • Review all strategic and complex RFx responses prior to submission to ensure they are accurate, comprehensive and compelling. Qualifications:• Extensive in-depth knowledge of evaluating and responding to commercial client RFx documents• Ability to operate independently with limited guidance and oversight• Demonstrated ability to engage and motivate a diverse virtual team of Subject Matter Experts (SMEs)• System design, development, implementation, and user support principles and practices• Troubleshooting, researching, and resolving complex computer system problems• Exceptional time management, facilitation and organization skills• Ability to function well in a deadline-driven work environment, in which priorities change quickly and work outputs must be generated rapidly• Capable of working both in a team environment and independently, with the ability to switch between the two modes quickly

I was a technical repair specialist for phones services when I was first hired on by Charter. I promoted to the Order Management Specialist Complex-Local Number Portability (LNP) position after a year and a half into my Charter career. I had accomplished everything that I could in my previous position and had aspirations of making a career with Charter and set my sights on becoming part of the Charter Business team. As an Order Management (OM) Specialist for Complex – Local Number Portability (LNP), I supported the telephone LNP including all activities that contribute to the processing of customer initiated port requests, directory update information, Local Exchange Carrier (LEC)/ Incumbent Local Exchange Carrier (ILEC)/ and Competitive Local Exchange Carrier (CLEC) port requests and annual directory reconciliations. • Responsible for coaching and development of technical aspects of LNP team.• Provide guidance to Telephone LNP with order exception questions porting transaction questions/issues, provide instruction on telephone troubleshooting and diagnostic techniques; answer questions regarding telephone services and products; discuss service concerns as they relate to porting.• Provide feedback and action plans for Telephone LNP on a month, annual or as needed basis.• Generate reports for management as required.• Responsible for equitable work distribution among LNP team. • Handle customer escalations per established policies, procedures and guidelines. • Interface with other departments through written and verbal communication for porting issues; directory issues; research customer complaints and provide feedback to requesting party.