Lucas Taylor Email & Phone Number

St. Louis County, Missouri, United States

• As a Sales Tools & Applications Analyst I am responsible for supporting applications used by the Sales and Sales Operations Teams. Additionally, I ensure a successful sales cycle by performing system administrator.
• Serve as functional and domain expert
• Champion the tools and consistently drive adoption and usage
• Support, troubleshoot and perform root cause analysis
• Maintain the playbook for the application you support
• Consult and contribute to the creation of business, functional or technical requirements

St. Louis

• As a Senior Proposal Specialist, I ensure a successful sales cycle by crafting enticing written narratives and visual content for client sales proposals. Using a high degree of autonomy, I handle the RFP from inception.
• Respond to E-Rate RFP Proposals for the Universal Service Administrative Company’s E-Rate Program
• Proposals I have submitted;o Generated over $5.5 million TCV (Total Contract Value) of new revenueo Generated $175K MRR (Monthly Reoccurring Revenue) of new revenue
• Training of New Hires and Contractors
• Creation and Review of Process Documents
• Manage the Bid Workflow Process from initial reception to final submission

Greater St. Louis Area

• Process owner for developing, coordinating and reviewing successful formal Response documents prepared for various types of "Request for: Information, Proposal, or Quote" (RFx) for potential or existing customers and.
• Work with Product SMEs and Sales to create sales presentations
• Review RFx content for understanding of requirements and prepare summary for internal RFx team and management
• Create a timeline for RFx responses with defined actions and communicate to all parties involved in response
• Develop questions requiring SME (Subject Matter Expert) response and coordinate requirements with appropriate SME
• Maintain proposal automation database, Qvidian, with Aclara approved content

Greater St. Louis Area

• Lead Administrator and Architect of Qvidian, creating and publishing customer facing collaborate cross-functionally and vertically with subject matter experts (SMEs) throughout Charter to ensure consistent and approved.
• Assist in the overall design of RFP responses while adhering to Charter marketing guidelines
• Create the architecture within QPA from approved Charter marketing collateral
• Coordinate new proposal responses with leadership, SMEs and vendors for approval, where appropriate
• Escalate issues which cannot be resolved from within the team
• Create and/or maintain all RFP Process Documents and Email Templates

Saint Louis

• I became an RFP Lead after working for 2 years as an RFP Specialist. I knew this would be a natural transition for me, having already had experience in the specialist position. I oversaw the day-to-day operations for.
• Manage, create, and maintain collateral for RFP responses, utilizing Charter’s approved brand guidelines for a consistent format
• Coordinate new proposal responses with leadership, SMEs and vendors for approval, where appropriate
• Troubleshoot software failure to determine root causes and implement solutions
• Continually work to improve proposal content, layout, and related processes for future bidding opportunities
• Create the architecture within QPA from approved Charter marketing collateral

• I was a technical repair specialist for phones services when I was first hired on by Charter. I promoted to the Order Management Specialist Complex-Local Number Portability (LNP) position after a year and a half into.
• Responsible for coaching and development of technical aspects of LNP team.
• Provide guidance to Telephone LNP with order exception questions porting transaction questions/issues, provide instruction on telephone troubleshooting and diagnostic techniques; answer questions regarding telephone.
• Provide feedback and action plans for Telephone LNP on a month, annual or as needed basis.
• Generate reports for management as required.
• Responsible for equitable work distribution among LNP team.