Manage daily outbound operations in a non-sortable fulfillment center, BNA2, planning labor of 200+ associates between pick and pack departments, balancing capacities to achieve SWIP targets, assessing risk for providing positive customer experience, analyzing individual and group quality and productivity metrics, and driving culture of safety. Backfill functions as Operations Manager.Experienced in both Inbound and Outbound operations.

Manages the day-to-day and long-term operations and staff within a FedEx Ground (FXG)/Home Delivery station. Responsible for ensuring efficient package sortation through the management of Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees. The Operations Manager also manages administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations… Show more Manages the day-to-day and long-term operations and staff within a FedEx Ground (FXG)/Home Delivery station. Responsible for ensuring efficient package sortation through the management of Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees. The Operations Manager also manages administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations. Managed up to 3 separate Inbound/Outbound operations simultaneously with teams of up to 60-70 people. Show less