● Scientific advisor for our sales team for pre and post sale product support related to qPCR applications. ● Provided a custom assay design service for specific clients that required primers/probes for gene expression, SNP genotyping and other custom assays.● Technical support and consulting for PCR and Real-Time PCR products, applications, instrumentation and troubleshooting. ● A member of our Research and Development team for multiple years that included new product development as well as maintain current product lines.

● Providing technical support, consulting and pre-sales for PCR/SDS instrumentation, applications and reagents. ● Establish relationships and build trust with customers over the phone, to help maintain customer satisfaction and loyalty that will lead to continued sales. ● Telephone problem solving and troubleshooting for real-time polymerase chain reaction(PCR), traditional PCR, sample preparation systems and assay design using both SYBR and TaqMan® chemistry(gene expression and SNP genotyping). ● Support every Applied Biosystems Real-Time PCR instrument, sample preparation machine, and the entire Applied Biosystems line of thermal cyclers. ● TaqMan® Gene Expression Assays, Taqman® SNP Genotyping Assays, TaqMan® PreDeveloped Assay Reagents(PDARs), TaqMan® Low Density Array ● Represent the company at vendor and tradeshows, visit customer sites to troubleshoot escalated issues and participate in customer trainings.

● Interdisciplinary Center for Biotechnology Research(ICBR), Protein Core ● Managed and operated Core Facility using the ABI Prism 7700 Sequence Detection System andGeneAmp 5700 Sequence Detection System for real-time PCR ● Coordinated programs with customers and associates for the sequence detection, including scheduling ● PCR runs, analyzing raw and quantitative data, designing primers/probes and billing customers● Performed conventional PCR on the Perkin Elmer GeneAmp PCR System 9600 ● Ran agarose gels, gel purifications, plasmid preparations and RNA isolation and extraction ● Ordered supplies and reagents for the laboratory ● Autoclaved glassware and solutions● Supervised the amino acid analysis of the Applied Biosystems 420A derivatizer ● Hydrolyzed samples using the Picotag Workstation ● Prepared samples, ran experiments and interpreted data for amino acid analysis