Luana De Lima Email & Phone Number

Itapevi, Sp, Br

- Análise de KYC/ Onboarding PF e PJ,- Verificação de erros no upload de documentos + SDK,- Criação de conta e fluxos relacionados ao Onboarding via API,- Atualização de bureau,- Avaliação de bloqueios preventivos/ pendências documentais,- Gestão de chamados e controle de SLAs.

Dock is a White Label technology platform for companies to operate and offer the experience of a bank. Banking Operations Analyst with experience in API troubleshooting, B2B relationship, vendor managament.- Analysis of banking demands, - Mapping and resolution of RDR / Bacen demands,- API Response Troubleshooting, - Data Analysis and SAC KPI's Management, - Customer service center in accordance with the regulations of the Decree of SAC.

São Paulo, São Paulo

Customer Success manager bringing success to our clients thorugh the usage of our products and with adequate experience, both for the end user as our vendor/partners;- Coordenator of Support team,- Management of Customer Service KPIs,- Complex problem solver,- Onboarding of new B2C clients as well as B2B vendor relationship,- Creating client campigns with Marketing,- Close relation with Boarding.

São Paulo, São Paulo

Consulta do bem was a health-tech startup wich had the purpose of bringing health access to those who didn't have health care plans.Customer Success manager creating success to our clients thorugh the services provided and with adequate experience, as well as managing vendor/partners (clinics, hospitals, particular doctors). - B2B relationship (health care providers),- Prospecting and Accreditation of Partners in all stages of the funnel (price negotiation, registration of providers in the system and provision of services), - Onboarding and B2C customer service, - Monitoring the action of providers/ partners.

São Paulo, São Paulo

MyDoctors was a health-tech startup wich had the purpose of bringing Doctors to those in need.- Onbording of new partners,- Relationship with vendors and partners (clinics, hospitals, particular doctors),- Relationship with end-user clients,- Vendor/Partners training for adoption of the tool.

Barueri, São Paulo

Philips is an international company and it's intern program had a job rotation but mainly worked in HR team.- Responsible for keeping the HR system updated;- Main contact for employees, third-parties and interns about HR routines (work clocking, holidays, other doubts related to HR);- Curriculum screening, interview scheduling with candidates.- Onboarding of new employees regarding HR matters.