Luana Dupont De Paiva Neves Email & Phone Number

Vancouver, British Columbia, Canada

• Provide excellent customer service, greeting guests, executing check-in, promptly addressing inquiries, and providing guidance to ensure seamless transfers to and from the train station, resulting in guest satisfaction.
• Prepare comprehensive documentation, manifests, supplies and check-in packages assuring maintenance of daily operations organization.
• Provide support to Station Management in executing orientation and training programs for team members, resulting in improved knowledge, skills, and overall performance
• Contributed to team efficiency by maintaining detailed records review on guests' manifest after check-in, enabling quick resolution of future luggage issues.

Delta, British Columbia, Canada

• Developed and implemented a guest-centric approach by skillfully assessing individual needs, resulting in purchase and return solutions, enhancing overall guest satisfaction and driving increased sales.
• Coordinated effective visual merchandising following company policies and procedures, restocking depleted items, replenishing inventory, to enhance product displays, optimizing customer flow, and increasing sales by.
• Execute end-to-end guest experiences by handling guest transactions and implementing diverse omnichannel programs, such as buy online/pickup in-store and phone sales, to ensure customer satisfaction, enhance market.
• Demonstrated ability to be flexible and adaptable in a fast-paced environment, successfully handling changing guest needs and unpredictable situations

• Conducted remote monitoring and on-site visits for over 16 sites in Phase III studies to ensure protocol and regulatory compliance of the clinical trials.
• Conducted site initiation, routine monitoring, and close-out visits in accordance with SOPs and ICH-GCP guidelines, leading to improved site performance and timely issue resolution.
• Executed SDR (Source Data Review), SDV (Source Data Verification), and CRF reviews to ensure data accuracy and integrity in the clinical trial.
• Maintained thorough and accurate documentation in CTMS (Clinical Trial Management System) and ETMF electronic Trial.
• Master File managing clinical trials for audit readiness, enhanced regulatory compliance and ICH-GCP.
• Managed essential documents, such as ISF (Investigator Site File), patient files and trial materials according to regulatory requirements.

São Paulo, Brasil

• Facilitated the implantation of a new antibody test for Sars-Cov-2 Covid-19 making significant contributions to the validation process and establishing a certified and valid method for the effectiveness of vaccines.
• Prepared comprehensive materials for product training, provided valuable support to the sales team by conducting demonstrations and contributed to increased sales performance🏆 Responsible for training and implantation.

São Paulo, Brazil

• Developed and implemented training programs for western blot techniques, liquid chromatography, and IVD equipment for diabetes tests, resulting in users becoming proficient in operating the machines
• Conducted twice-a-week monitoring visits to selected IVD laboratories, improving the operational efficiency of the company's machines and tests, addressing any issues, and ensuring proper machine usage.
• Utilized presentation skills to perform training programs and product demonstrations to support sales teams, leading to increased product knowledge and potential sales.
• Conducted independent travel to perform customer training and support, increasing customer satisfaction.
• Prepared expense reports using Concur, to ensure organizational compliance with finance policies.
• Implemented procedural documents reducing discrepancies and ensuring a consistent high-quality guest experience🏆 Implantation and training of HPLC system for FUNED in Minas Gerais. 🏆Responsible for the organization of.

Toronto, Ontario, Canada

• Led and coordinated engaging activities and tours through the city of Toronto, creating unforgettable experiences for the students.
• Provided information and guidance to students regarding their activities, ensuring their seamless integration into their abroad experience, resulting in student success and satisfaction, and enhancing the overall.
• Organized student documentation and activities, resulting in improved efficiency and effectiveness of administrative tasks.

São Paulo, Brazil

• Maintained adherence to Good Laboratory Practices by implementing cleaning protocols, strictly following SOPs, ensuring a pristine and organized laboratory, minimizing cross-contamination risks, and promoting accurate.
• Developed scientific research, leveraging expertise in data analysis, experimental design, and collaboration with cross-functional teams, resulting in two publications of research findings in renowned scientific.
• Ability to communicate and manage the preparations of congress and class materials for high-profile events, resulting in an award granted by the International Society of Biochemistry🏆 Presentation of great results.

Postgraduate Degree, Business Administration

Master In Biosystem

Mba In Project Management

College In Service Excellence For Business

Bacharelado E Licenciatura, Ciências Biológicas