Luana Dupont De Paiva Neves Email & Phone Number

Vancouver, British Columbia, Canada

● Provide excellent customer service, greeting guests, executing check-in, promptly addressing inquiries, and providing guidance to ensure seamless transfers to and from the train station, resulting in guest satisfaction. ● Prepare comprehensive documentation, manifests, supplies and check-in packages assuring maintenance of daily operations organization. ● Provide support to Station Management in executing orientation and training programs for team members, resulting in improved knowledge, skills, and overall performance● Contributed to team efficiency by maintaining detailed records review on guests' manifest after check-in, enabling quick resolution of future luggage issues.

Delta, British Columbia, Canada

● Developed and implemented a guest-centric approach by skillfully assessing individual needs, resulting in purchase and return solutions, enhancing overall guest satisfaction and driving increased sales. ● Coordinated effective visual merchandising following company policies and procedures, restocking depleted items, replenishing inventory, to enhance product displays, optimizing customer flow, and increasing sales by creating an engaging shopping experience that aligns with brand expectations. ● Execute end-to-end guest experiences by handling guest transactions and implementing diverse omnichannel programs, such as buy online/pickup in-store and phone sales, to ensure customer satisfaction, enhance market relevance, and foster brand loyalty.● Demonstrated ability to be flexible and adaptable in a fast-paced environment, successfully handling changing guest needs and unpredictable situations

● Conducted remote monitoring and on-site visits for over 16 sites in Phase III studies to ensure protocol and regulatory compliance of the clinical trials.● Conducted site initiation, routine monitoring, and close-out visits in accordance with SOPs and ICH-GCP guidelines, leading to improved site performance and timely issue resolution.● Executed SDR (Source Data Review), SDV (Source Data Verification), and CRF reviews to ensure data accuracy and integrity in the clinical trial. ● Maintained thorough and accurate documentation in CTMS (Clinical Trial Management System) and ETMF electronic Trial.● Master File managing clinical trials for audit readiness, enhanced regulatory compliance and ICH-GCP. ● Managed essential documents, such as ISF (Investigator Site File) , patient files and trial materials according to regulatory requirements.● Provided detailed reports, including follow-up letters, monitoring visits and updates to the Clinical Team, addressing any issues and solving them following study protocol according to each study. ● Conducted root cause analysis (RCA) and site file reviews to identify failures to effectively address issues related to specific study protocols following clinical monitoring duties.● Developed and implemented corrective and preventive actions, to mitigate risks and ensure compliance with regulatory requirements● Facilitated communication among investigative sites, clients, project teams, and doctors to assess the center's readiness for conducting the research and guarantee clinical operations.● Conducted the Clinical Trial Management System analysis, promptly addressed deficiencies and issues, and ensured resolution through thorough follow-ups.● Contributed to the investigation process by actively participating in the identification of qualified investigative sites. ● Escalated site issues to the clinical management team, and follow-up with sites to reduce patient risk.

São Paulo, Brasil

● Facilitated the implantation of a new antibody test for Sars-Cov-2 Covid-19 making significant contributions to the validation process and establishing a certified and valid method for the effectiveness of vaccines, which contributed to advancing the understanding of Covid-19 immunization.● Prepared comprehensive materials for product training, provided valuable support to the sales team by conducting demonstrations and contributed to increased sales performance🏆 Responsible for training and implantation for a new neutralizing antibody test for Covid-19 for diagnosis for the customer Hermes Pardini.

São Paulo, Brazil

● Developed and implemented training programs for western blot techniques, liquid chromatography, and IVD equipment for diabetes tests, resulting in users becoming proficient in operating the machines ● Conducted twice-a-week monitoring visits to selected IVD laboratories, improving the operational efficiency of the company's machines and tests, addressing any issues, and ensuring proper machine usage. ● Utilized presentation skills to perform training programs and product demonstrations to support sales teams, leading to increased product knowledge and potential sales.● Conducted independent travel to perform customer training and support, increasing customer satisfaction.● Prepared expense reports using Concur, to ensure organizational compliance with finance policies.● Implemented procedural documents reducing discrepancies and ensuring a consistent high-quality guest experience🏆 Implantation and training of HPLC system for FUNED in Minas Gerais. 🏆Responsible for the organization of the CRM system used for the team.🏆 Development of new training seminars for Life Science products applied for sales teams.🏆Implantation of HPLC system for HbA1c test on Hospital das Clinicas (HC- FMUSP) and Hospital Intermédica Notredame.

Toronto, Ontario, Canada

● Led and coordinated engaging activities and tours through the city of Toronto, creating unforgettable experiences for the students. ● Provided information and guidance to students regarding their activities, ensuring their seamless integration into their abroad experience, resulting in student success and satisfaction, and enhancing the overall student experience. ● Organized student documentation and activities, resulting in improved efficiency and effectiveness of administrative tasks.

São Paulo, Brazil

●Maintained adherence to Good Laboratory Practices by implementing cleaning protocols, strictly following SOPs, ensuring a pristine and organized laboratory, minimizing cross-contamination risks, and promoting accurate and reliable experimental results. ● Developed scientific research, leveraging expertise in data analysis, experimental design, and collaboration with cross-functional teams, resulting in two publications of research findings in renowned scientific journals. ● Ability to communicate and manage the preparations of congress and class materials for high-profile events, resulting in an award granted by the International Society of Biochemistry🏆 Presentation of great results obtained during the research for a treatment of pulmonary emphysema, which was possible to see a reduction of inflammatory cells using the BmTI-6 protein.🏆 SbbQ Congress presentation in 2013, receiving award for best innovative research. 🏆Publication of the paper "rBmTI-6 attenuates pathophysiological and inflammatory parameters of induced emphysema in mice" in the International Journal of Biological Macromolecules (2018). 🏆 Publication of the paper "A Treatment with a protease inhibitor recombinant for the cattle tick (Rhipicephalus Boophilus microplus) ameliorates emphysema in mice" in the Plos One (2014).

Postgraduate Degree, Business Administration

Master In Biosystem

Mba In Project Management

College In Service Excellence For Business

Bacharelado E Licenciatura, Ciências Biológicas