Luana Siqueira Email & Phone Number

Belo Horizonte, Mg, Brazil

Belo Horizonte, Minas Gerais, Brazil

- Assisting events organizers and digital content's producers of a ticketing SaaS, Sympla, to use platform and solutions, providing product and service information through various channels: virtual chat, e-mail, social networks, sites of complaints;- Problem solving, negotiation and customer retention, focusing on B2B service;- Analysis, create and improve support materials (internal and external) by writing, updating, and making suggestions for new support contents according to platform's and process updates.

Belo Horizonte, Mg, Brazil

- Assisting events organizers and digital content's producers to use Sympla platform and solutions (Sympla Streaming and Sympla Play), providing product and service information, order to optimize the results of their business;- Communicating with customers through various channels: virtual chat, e-mail, social networks, Reclame Aqui and phone;- Problem solving, negotiation and customer retention, focusing on B2B service;- Analysis and improve support materials (internal and external) by writing, creating, updating, and making suggestions for new support contents according to platform's and process updates;- Report and monitor bugs resolution found in the platform's operation, along the responsible teams.

Belo Horizonte E Região, Brasil

- Identify opportunities, implement, monitor and propose actions to promote and publicize Minas Gerais tourism destinations and products;- Provide tourist information through various communication channels (phone calls, e-mail, social networks);- Provide assistance to municipal and regional tourism managers, to use Minas Gerais Tourism Portal (minasgerais.com.br);- Update, verify and approve information from the Tourism Offer Inventory and Minas Gerais Tourism Portal;- Develop tourism promotion for several Minas Gerais destinations on social media, through posts, campaigns and seasonal actions/commemorative dates;- Organization, verification and dissemination of the Tourist Events Calendar in Minas Gerais.

Belo Horizonte, Brazil

- Acting in the support, monitoring, planning, organization and production of the Council's events, in all phases;- Contact with suppliers of various products and services necessary for events and preparing budgets for purchases;- Implementation of online registrations for events produced by the Council, management of participants, speakers and guests and entry control.