Lu Seng Email & Phone Number

Denver, Co, Us

Houston, Texas, United States

-Conducted cosmetic inspections, pre-delivery inspection and FQCs for deliverable vehicles ensuring high, Rivian standards were maintained each quarter.-Closely monitored supply chain disruption and changes that could potentially impact vehicle servicing and deliveries to ensure the workload queue was allocated efficiently and combat dwell.-Automotive detailer; proficient in correcting defects found on vehicles through applying compound, polishes, PPF installation and paint correction.-Collaborated with L&D and IT teams to enhance functionality of internal systems.

Denver, Colorado, United States

Transfer to Denver - Sr. Vehicle Operations Specialist, May 2023-Present-Closely monitored production vehicles and compiled detailed notes of repair commonalities found during inspections to escalate feedback to manufacturer-engineering. Solved for potential recalls, and forecasting labor utilization and parts forecasting MRP.-Generated work orders, service requests and project managed vehicle repairs.-Coordinated delivery preparation and service center support across multiple, high-volumemarkets, including immediate body shop repairs and paint-less dent repairs prior to delivery dates.-Analyzed patterns and trends to counteract service center dwell time to identify the bottleneck

Atlanta, Georgia, United States

-Work closely with the Back of House team lead to pilot Nike’s brand new “Ship from Store” system, which was one of the first stores in North America.-Spearheaded practical user experience testing and implementation of new internal inventory management systems and programs in flagship stores (SFS, Score+, SIM).-Oversaw HASH and RTV Transitions within the transfer cadence to exceed Nike inventory standards-Improved BOH efficiency week by week, leading BOH overnights to process 1400+ units within 2 days.-Work SNKR releases and shoe launches while creating a memorable experience for every customer

Ellenton, Florida

-Lead the transition between HHT to the SIM and ASSIST apps in both the front and back of house.-Exercised professionalism and strong customer service skills to meet and exceed company standards.-Modeled and maintained extensive product knowledge to consistently meet and exceed sales goals.-Earned a consistent Stockroom Audit score of 80%, based on a scan three times a week.-Quickly became a leading online sales representative for digital sales on Nike.com

Dual Degree: Bachelor Of Science And Bachelor Of Art, Psychology

Activities and Societies: Circle K International, Lady Spirithuners Minor: Biological Sciences

High School Diploma

Activities and Societies: National Honor Society, Key Club, Senior and Junior Advisory Board, Technology Student Association