As a Digital Advisor at CTSolutions, I applied my customer service expertise and collaborative problem-solving skills to help clients. I worked with a diverse team of consultants to deliver solutions that met the needs and expectations. Prior to that, I was a Trilingual Assistant at Sigue Corporation, where I provided high-quality customer service in English, Portuguese, and Spanish to over 10,000 customers across the globe. I also supported the management and operations of the customer service department and contributed to the improvement of processes and systems. I have more than six years of experience in customer service roles, and I am passionate about learning new skills and technologies. I hold an EFSET English Certificate (C2 Proficient) and a Tefl certificate from The TEFL Org. My goal is to use my skills and knowledge to create a positive impact and value for customers and organizations.