• Direct Supervision of 20+ Team Members, managing work schedules, lunch breaks, performance, flexible to work in many different schedules, being a role model enthusiastic and being passionate in serving people.• Responsible for front end leadership and related daily operations management (loans, pickups for deposits, audits, etc.), engaging with team members in a very friendly and opened way. • In charge of Guest Service Desk, controlling products exchange, returns, and customer complaints.• Responsible for opening and closing the Store, closing tills, and delegating activities such as cleaning, organizing, and delegating supply and buggy run.• Management of “Focus Product” of the month project, responsible for merchandising, Point of Sale and preparing reports.• Required to manage inventory, purchase front end supplies, and inventory planning. • Carried out Team Members training in packing, handling products, engaging with customers, and communication skills, for continuous improvement.• Responsible for updating Products Code Books periodically.• Responsible to promote Amazon Prime Member Program, educating and guiding customers.

Provider of outsourced print and copy services, equipment and supplies• Increased customer base in more than 70%, by selling Printing Outsourcing Projects, performing business solutions presentations, discussing most effective alternatives and leading cost-benefit negotiations. • Consistent over-achievement of yearly sales goals by 20% (surpassing CAD 80,000/monthly), by understanding the customers strategic direction and offering solutions to fit their necessities. • Developed and implemented competitive marketing campaigns, offering different portfolios of services and products, keeping focus on new commercial sales.

World-leading provider of audit and assurance, tax, and consulting services• Main responsible for international business account management, with USD 1.7M of annual revenue.• Provided customer service to 20+ corporate strategic accounts, by delivering solutions and resolving customers major issues with professionalism and integrity.• Coordinated meetings with clients and technical teams, motivating excellent communication and deep understanding of customer necessities, increasing up-sales results.

One of the world’s largest providers of IT products, technology, software, and services - Brazil • Managed the parts sales product line, with 800+ orders monthly, accountable for the operations and sales force, generating an average of USD 1.3M in annual revenue.• Awarded for changing Authorized Service Providers “just repairing culture”, by being a self-starter of a new project to incorporate parts sales to their businesses, resulting in outstanding results consistently. • Awarded for implementing and executing the first Parts Sales Distributor in Brazil, exceeding sales goals by 75% in the first and 34% in the second year.• Decreased turnaround time for imported parts from 60 to 20 days, implementing more productive processes, what reduced customer calls in more than 30%.• Lowered inventory costs in 15% by selling over-stocked parts, working on rounds of pricing analysis to offer the best prices to clients, resulting in 5% additional annual revenue to HP Business Sales.• Responsible for “non-HP” products cross-sell and services projects, with USD 3.3M annual revenue.• Developed processes and tools to monitor the progress of projects, implementing the use of best practices and time management, aligned with sales plans and meeting the projects deadlines consistently.

• Directed 30 Authorized Services Providers nationally, visiting each branch and providing customer-facing to assure 100% of support and engagement. • Engineered and implemented a project design to improve customer experience level, by training Service Providers and with adoption of best practices, aligned with strategic customer success, decreasing customer complaints in more than 20%.• Responsible to resolve customer inbound calls regarding to Service Providers non-resolved issues.• Idealized and implemented a project to solve equipment repair backlogs and shorten payment time (redefined deadlines for parts import, repairs and shipments), addressing complex problems to HP Engineers.

Accountable for parts sales area processes, revenue and customer satisfaction. • Redesigned the parts sales process to sell to HP Authorized Service Providers only instead of end-users. Operating work and costs were reduced and revenue increased by 150% in the first year, and 30% in the second year.• Boosted sales opportunities by creating sales incentives such as repurchase of parts, progressive discount and parts financing.