- Handling E-Commerce websites for the products - amazon.com, amazon.sa, Amazon.ae , Amazon.in , Flipkart, Noon- Responsible for optimising product listings on E-Commerce to increase sales- Leveraging e-commerce ads to increase sales- Responsible for increasing engagement, creating & posting content on Social Media (Instagram, Facebook, LinkedIn, Tiktok)

Maintained and resolved a high volume of tickets, maintaining a AHT of 8 mins and achieving a CSAT of 4.8/5Responsible for troubleshooting device drivers, printers, BSODMicrosoft Azure - Multi-Factor Authentication resets.Citrix Studio - Providing remote desktop access to users.Access Management – Provision of access to Client requests for ID creation and providing the necessary and required accesses to accounts on Client Server.Active Directory Handling – Looking up for user accounts and performing local admin password resets and deploying software’s on User accounts.Incident management – Documentation of issues and requests on Service Now tool. Routing issues to relevant working teams and following up for closure. (Calls, emails and chats)Backend Support for certain clients by working on getting field engineers assigned to Onsite tasks.Troubleshooting issues via remote access (Quick Assist) and documentation of the same.

Conducted in-depth investigations into high-risk transactions, resulting in a 25% reduction in chargeback ratesImproved authentication process by implementing automated fraud detection tools, reducing manual workloads by 30% and improving efficiency

Maintained up-to-date knowledge of Amazon's seller policies, assisting sellers in compliance and reducing policy violations by 15%Responsible for thorough investigation and approval of product applications.Maintaining a record of the products approved and rejected

Handled an average of 50 seller enquiries daily, while achieving AHT and CSAT goals of 100% and maintaining a 24 hour response time.Expertly resolved complex seller issues, reducing higher escalations by 20%Provided seller support on refunds, posted feedback and policy changes on Paragon Tool.Responsible for updating correct Title, description, images and other product details on the Detail PageMaintained 100% accuracy throughout tenure.

Provided expert technical support for gaming consoles, PCs gaming peripherals, leading to a 25% reduction in downtime and significantly improved gameplay experienceReduced recurring gameplay issues by 20% Provided clients with personalized recommendations for in-game features, resulting in 12% increase in in-game purchases.Implemented advanced ticket prioritisation strategies, yielding a remarkable 20% improvement in response time for critical issues.