Luc Lehette Email & Phone Number

Ottignies-Louvain-La-Neuve, Wallonia, Be

Strategic Innovation: I've played a crucial role in defining and implementing AI strategies that have significantly advanced our business objectives, leveraging AI to secure a competitive edge in the market.AI Solutions: My leadership in developing proprietary AI technologies for IP infringement detection and advanced data analytics has established new benchmarks within the industry. These innovations not only drive operational efficiencies but also equip Loop Earplugs with unique competitive advantages.Driving technological adoption: I've successfully led efforts to guide the seamless adoption and integration of groundbreaking AI solutions within the company. Through strategic initiatives, I've ensured that our team remains at the forefront of AI advancements, contributing to a culture of continuous innovation.Operational efficiency and cost savings: My focus on leveraging AI for efficiency gains has resulted in significant cost savings and better decision-making processes across the organization. This has involved both optimizing current operations and pioneering new methods to enhance productivity and performance.

Brussels Area, Belgium

Led comprehensive UX research and strategic design initiatives for various Sony products, including headphones, televisions, and digital cameras.Orchestrated expansive user test programs, leveraging surveys, field testing, and state-of-the-art usability labs, leading to significantly improved user experiences.Collaborated on AI projects and AI assistants, ensuring seamless integration and enhanced functionality across Sony's product line.

Brussels Area, Belgium

Steered the Quality & Service Engineering department.Successfully outsourced call centers, emphasizing effective knowledge transfer and robust training regimens.Designed a pioneering triage process, streamlining technical issue diagnosis and resolution.Oversaw the conception and management of knowledge and content for Sony Europe's customer touchpoints, boosting consumer satisfaction.Instrumental in New Product Introduction (NPI), ensuring seamless product launch and integration.

Brussels Area, Belgium

Initiated online support for newly launched products, enhancing customer satisfaction and after-sales experience.Led the execution of online support processes for new electronic product launches, encompassing market analysis, rigorous quality assurance, validation, and bug tracking.Pioneered content generation processes, contributing to Sony Europe Support.Provided in-depth technical expertise for a wide range of consumer electronics, bolstering product reliability and user trust.

Brussels Area, Belgium

Managed an array of consumer electronics projects spanning digital imaging, mobile, computer, and video sectors.Formulated and executed advanced QA processes, uplifting product quality and reducing post-launch issues.

Brussels Area, Belgium

Excelled in understanding user needs, promptly solving their technical and usage challenges.Designed and integrated technical solutions into a centralized database and enhanced the support website.Leveraged Robotic Process Automation (RPA) to streamline and automate workflows, resulting in increased operational efficiency and CSAT.

Postgraduate Master'S Degree, Criminology

Main subjects: law, psychology, forensic science

Postgraduate Master'S Degree, Economics

Main subjects: economics, International relations, external trade, management

Master'S Degree, Translation

Main subjects: law, literature, translation, economics