• Management of the Aftersales commercial budget• Commercial Policy definition• Definition of the commercial targets• Monthly monitoring of the commercial performances• Support Commercial Field during the negotiations

Lead a team of 15 resources• Product behavior’s analysis, customer complaints and warranty data• Diagnostic activities to identify for root cause, solution definition, testing and implementation• Management of Customer Care critical cases with focus on US buyback risks• Recover warranty spending anomalies and interaction with suppliers for charge back• Monitoring of Customer KPIs (NPS – Net Promoter Score) supporting regions in the recovery plan definition• Management of… Show more Lead a team of 15 resources• Product behavior’s analysis, customer complaints and warranty data• Diagnostic activities to identify for root cause, solution definition, testing and implementation• Management of Customer Care critical cases with focus on US buyback risks• Recover warranty spending anomalies and interaction with suppliers for charge back• Monitoring of Customer KPIs (NPS – Net Promoter Score) supporting regions in the recovery plan definition• Management of CX KPIs and budget Show less

Direct manager of a team of 30 resources and functional manager of 90 resources located in the European markets. Aftersales member in the EMEA Quality Leadership Team.• Technical Support to EMEA dealer network’s workshops through technical help desks and flying doctor• Global Technical Services support (NAFTA, APAC, LATAM) for exported vehicles• Product behavior’s analysis, customer complaints and warranty data• Support in solving quality blocks in the logistic yards… Show more Direct manager of a team of 30 resources and functional manager of 90 resources located in the European markets. Aftersales member in the EMEA Quality Leadership Team.• Technical Support to EMEA dealer network’s workshops through technical help desks and flying doctor• Global Technical Services support (NAFTA, APAC, LATAM) for exported vehicles• Product behavior’s analysis, customer complaints and warranty data• Support in solving quality blocks in the logistic yards, development and implementation of service and recall campaigns• Definition of Serviceability guidelines and perform project checks for new vehicles• Coordination of Technical Service activities needed for the launch of new vehicles• Management of Customer Care critical cases Show less

Lead a team of 20 resources and managing an yearly budget of 10M€.• Development of workshop manuals, wiring diagrams and owner’s manuals• Development of the electronic diagnostic tool (hardware and software)

Lead an international team located in Europe, US and South America in order to review Technical Service’s processes as first step of the integration between FIAT and Chrysler.

Responsible of a cross-functional team composed by 10 resources.• Alfa Mito vehicle testing and technical approval• Multiair engines vehicle integration testing and technical approval• Coordination of the TCT development team (Dual Clutch Transmission, first application in FCA group)• Coordination of the press cars preparation and the technical support for the International Press Event at the Monza circuit

Lead a team of 10 resources and managing an yearly budget of 4M€.