As IT Manager, I lead a dynamic team of skilled professionals dedicated to delivering support to colleagues across 20 offices in Italy, Malta, Cyprus, Greece, and Israel. My role involves close collaboration with the Marsh McLennan Tech groups, where our primary objective is to provide strategic guidance and innovative technical solutions tailored to meet diverse business needs.Key Responsibilities:Active monitoring of day-to-day activities to ensure continuity of operations and optimal service delivery at all locations.Management of onsite support activities by coordinating internal staff and external vendor support teams, ensuring high quality service delivery within assigned OpCo/Offices.Monthly meetings with key leadership stakeholders, including the CEO and office managers, to align IT initiatives with organisational goals and foster strong communication.Comprehensive IT budgets and forecasts, enabling strategic planning and effective resource allocation.Oversee, plan and execute IT projects across multiple countries, ensuring timely delivery and alignment with business objectives.I am committed to providing coaching and mentoring to my team, promoting a culture of continuous learning and professional growth.I regularly evaluate team performance and compensation structures, ensuring contributions and efforts are recognised and aligned to organisational standards.

· Manage the services delivered to different clients (Michelin, SKY, Università di Milano e UNICREDIT)· Resolves customer escalation· Support in pre-sales activities· Produce P&L to manage the service cost· Find and managing supplier· Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required· Produces and analyses management reports to allocate work and report on trends· Responsible for management of resourcing requirements

· Ensure team meets SLA performance targets· Maintain & improve Customer satisfaction levels· Plans and distributes workload appropriately to ensure that business needs and deadlines are met· Resolves customer escalation in a timely manner to avoid disruption and minimise business impact· Demonstrates and encourages relevant Company behaviours· Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required· Produces and analyses management reports to allocate work and report on trends· Understand and adhere to policies and procedures· Responsible for management of resourcing requirements

Super-visioning and supporting of multinational customers:followed IT projects and activities at customers sites as installations of IT products, data-center maintenance, managing roll-out (mass installations of IT products).SLA service control at HP clients; supporting my college on every Italian site;coordinating 3rd parties,costumer escalations control and problem solving; contact point for internal client.

Managing 2 offices in Italy (Milan And Rome): - support end users (40 users)- coordinating 3rd parties- Refresh assets- Network support- mobile phone support