My role as a Helpdesk Analyst involved being responsible for providing ongoingsupport and maintenance of all IT infrastructure for Crown Equipment with a strong focus on customer service to over 900 staff in the Asia Pacific region as well as the broader IT team.This includes:- Ongoing server maintenance- patching, upgrading- Infrastructure operations- Maintaining customer servers that are hosted internally- Database maintenance- Microsoft SQL- Troubleshooting escalated issues requiring further investigation- Assisting Security Administrator with ongoing works- Assisting Project Manager with projects- Monitoring bandwidth on our Network with ZScaler- Monitoring server storage to make sure not running low on critical space- Maintaining AS400 environment- Maintaining and troubleshooting Crown Applications- Maintaining O365 environment- Maintaining VMWare environment- After hours support- Logging technical support calls- Providing level 1-2 Helpdesk Support- Installation of IT systems and peripherals- Maintaining PC Standard Operating Environment- Document and maintain installation procedures- System Administration- Engagement in IT projects