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Luca I Email & Phone Number
Case Manager - Connect and Assure
at
nbn® Australia
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✓ Verified July 2026
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Profile completeness 86%
Current company
Role
Case Manager - Connect and Assure
Location
The Rocks, New South Wales, Australia
Who is Luca I? Overview
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Quick answer
Luca I is listed as Case Manager - Connect and Assure at nbn® Australia, based in The Rocks, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Luca I.
Luca I previously worked as Case Manager - Connect & Assure at Nbn® Australia and Incident Management Specialist at Nbn™ Australia. Luca I holds Diploma, Information Technology from Tafe Nsw.
Company email context
Email format at nbn® Australia
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nbn® Australia
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Profile bio
About Luca I
Experienced Network Operations with a demonstrated history of working in the IT telecommunications industry. Skilled in Incident Management, Service Delivery, Customer Service, Technical Support, and Managed Services. Strong Information Technology professional with a Diploma focused in Information Technology and currently looking to break into the Cybersecurity sector.
Current workplace
Luca I's current company
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10 roles
Luca I work experience
A career timeline built from the work history available for this profile.
Case Manager - Connect & Assure
Incident Management Specialist
Operator Service Assurance
Oct 2019 - Apr 2021
Network Operator - Fibre Assurance
Dec 2016 - Oct 2019
Network Operator - Order Support Centre
Mar 2016 - Dec 2016
Helpdesk Analyst
My role as a Helpdesk Analyst involved being responsible for providing ongoingsupport and maintenance of all IT infrastructure for Crown Equipment with a strong focus on customer service to over 900 staff in the Asia Pacific region as well as the broader IT team.This includes:- Ongoing server maintenance- patching, upgrading- Infrastructure operations- Maintaining customer servers that are hosted internally- Database maintenance- Microsoft SQL- Troubleshooting escalated issues requiring further investigation- Assisting Security Administrator with ongoing works- Assisting Project Manager with projects- Monitoring bandwidth on our Network with ZScaler- Monitoring server storage to make sure not running low on critical space- Maintaining AS400 environment- Maintaining and troubleshooting Crown Applications- Maintaining O365 environment- Maintaining VMWare environment- After hours support- Logging technical support calls- Providing level 1-2 Helpdesk Support- Installation of IT systems and peripherals- Maintaining PC Standard Operating Environment- Document and maintain installation procedures- System Administration- Engagement in IT projects
Feb 2014 - Mar 2016
Service Delivery Analyst
Mar 2012 - Feb 2014
Customer Experience Consultant Ll
Jan 2009 - Feb 2012
Sales Assistant
Jan 2006 - Dec 2008
1 education record
Luca I education
FAQ
Frequently asked questions about Luca I
Quick answers generated from the profile data available on this page.
What company does Luca I work for?
Luca I works for nbn® Australia.
What is Luca I's role at nbn® Australia?
Luca I is listed as Case Manager - Connect and Assure at nbn® Australia.
Where is Luca I based?
Luca I is based in The Rocks, New South Wales, Australia while working with nbn® Australia.
What companies has Luca I worked for?
Luca I has worked for Nbn® Australia, Nbn™ Australia, Crown Equipment Pty Ltd - Australia, Hosted Continuity, and Optus.
How can I contact Luca I?
You can use AeroLeads to view verified contact signals for Luca I at nbn® Australia, including work email, phone, and LinkedIn data when available.
What schools did Luca I attend?
Luca I holds Diploma, Information Technology from Tafe Nsw.
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