Hello! My name is Luca Lima. I am a facilitator for digital transformation that helps companies adapt to market changes. I have over 10 years of experience in IT operations, developing and implementing systemic and procedural solutions for companies of various segments and sizes.My skills include Excel, Power BI, UX Design and research, leadership, communication, people management, design thinking, SMART goals, agile project management, FINOPS, and DEVOPS implementation. I have certifications in UX Design, strategic problem-solving, leadership, and people management. I aim to plan and execute solutions that optimize costs, increase efficiency, and improve the customer experience. I am passionate about innovation, continuous learning, and collaboration.