Luca Mancini Email & Phone Number

Milano / Tirana

Milano, Italia / Tirana, Albania / Lisbona, Portogallo

I collaborate in achieving the objectives of the internal sales team (of which I have direct responsibility) and our outsourcers (Tirana, Lisbon, Rome), accordingly with the KPIs set.We therefore expanded the business with a new site in Lisbon, following the same previous process, spending the necessary time on site, to speed up expansionI manage relationships with BPOs, sharing results, developing functional strategies for the senior international management team, weekly e monthly, in headquarter DG site (Wimbledon, UK).

Milano, Italia / Tirana, Albania

phase 2 of the business transfer involved stabilizing the results and increasing the results with the budget accordingly.I am the contact point for our supplier, coordinating needs, involving the necessary divisions every time, supporting Senior management in ensuring the desired adherence to our international strategy.Internally I also manage the Quality Team, taking advantage of my previous experiences, adapting them to needs and improving many processes.

Milano, Italia / Tirana, Albania

I had the opportunity to follow the evolution of the corporate action plan, participating actively in the management of relations with the partners selected for the relocation of all departments; managing the transition of services in Tirana, directly on site, for about a year.I received the award for the "best employee of the month" for my commitment and passion, achiving all agreed targets.

I accepted the challenge of DG to create a sales team (OB), from scratch.We exceeded expectations in terms of results, building a new solid sales channel, which is still active and performing today.

Milano, Italia

I have successfully managed a customer portfolio, supporting the Team in achieving personal and group targets. This brief experience provided me a different perspective, in addition to B2C, by adding the B2B component.

Milano, Italia / Tirana, Albania

I had the possibility to collaborate with all the divisions involved in the sales and customer service satisfaction, following the launch of new qualitative and quantitative initiatives linked to the company business plan. Therefore, I participated in the creation of the WFM and Quality Team, acquiring responsibility from the outset and I was responsible for the anti-fraud and quality process for the Milan and Tirana offices.I monitored the out / inbound call flows, managing the planning with the necessary agents, organizing the shifts and adapting the operational needs of the two structures to the business needs.Team management, training, communication and continuous travel have helped me to create a solid position, always curious and willing to learn new useful aspects to maximize results, my efficiency and effectiveness

I started with operational tasks (sales insight and customer service/back office agent), hitting the personal targets, participating in the achievement of those of Team. This allowed me to have a wider understanding of the business, working in a team and always supporting my direct managerDuring this period I managed to finish university studies.

I managed to put my passion for sales into practice, reaching the target already the first month. I was the best seller of the February hiring wave for all 3 months.

Milano, Italia

I learned the basics of financial advice for small/medium businesses (PMI), acquiring and improving an analytical, curious and practical spirit.My responsibilities were to collaborate and support the general manager in the analysis, participating in appointments with customers to ensure follow-up and service that lived up to expectations.

Sales Management, Executive Program

Laureato A Pieni Voti, Economia E Gestione Aziendale