Luca Ricci Email & Phone Number

Milano, Lombardia, Italia

Milano, Lombardia, Italia

WW Project Coordinator for the following: - the process of alignment of all the markets to the use of new digital tools for the direct retail stores and the related policies of their use, - the identification of areas of weakness and best practices into the different markets to introduce and develop a shared company standard in respect with the new multi-channel dimension of the stores,- deep analysis, reviewing and implementation of the KPI evaluation reports of the sales staff performance - global repair process and product care guidelines revision and update - reviewing the client segmentation and the client contact strategy- Project Leader for the design, implementation and execution of the Onboarding Project dedicated to the new Prada Group retail and corporate employees.

Milan Area, Italy

In the role I had taken the ownership for the following activities:- managment of promotional activities for products and brand diffusion such as mapping of promotional channels and identification of possible initiatives in support of the direct retail network worldwide.- developing deep BTC and BTB relationship between the retail stores and potential luxury customers.Retail Events Manager for prospect clients segment- retail experiential events management - seasonal content gift selection

Greater New York City Area

Office Senior ManagerImplementation and Management of Prada Group Travel Procedures.Control and rationalization of all processes relevant to staff travels. Costs control and budgeting.New reports analysis .Services suppliers scouting (Travel Agency, Airline Companies, Car Hire, Hotels etc.)

Milan Area, Italy

Team Leader - Senior Lifestyle Manager .The main responsibility is to answer the requirements (journeys, holiday, entertainment, house services etc) of the High Net Worth Individuals, social category characterized for high money amount spending and from a professional life, familiar and social, intense and full of social events attending.From May to July 2007: in collaboration with the operations director, coordination of the start- up process of the company, improving the operating procedures and script in order to delivery all the services. Supervision of the lifestyle managers to improve and/or to maintain the highest standard of delivery of the service and customers care, giving support and coaching for the operating procedures and to the best practice

Milan Area, Italy

Corporate Travel Office manager.Implementation and Management of the Group travel office function.Centralization of the structure: the headquarter travel office manages the travels of all the companies of the Group (Prada, Miu Miu, Jil Sander, Prada America’s Cup, Fondazione Prada, Church)Implementation and circulation of the Group Travel Policy;Organization of all hospitality activities linked to the Group (shows, trunk shows, new openings, events)Responsible for the personnel travel logistic for the following projects:“Prada America’s Cup 2000” and “Prada America’s Cup 2003” (including all related activities and events) hosted in Auckland.Management and organization of the ospitality for models, celebrities, VIP, guests, journalists etc. Organization of all travels linked to the Property (both professional and private)Contracts management with all services suppliers at a worldwide level;

Milan Area, Italy

Milan Area, Italy

1° Livello - Laurea L, Scienze Del Turismo E Comunità Locale

Education record

Education record

Education record