Lucas Freire Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Gain deep understanding of EDF products, dealing with large datasets to be prepared as input for the business digital product, in a Software as a Service environment. • Manage stakeholders with different backgrounds, filling in the technical need to feed and maintain data pipelines and support business areas.• Lease with sales and account directors to provide technical support for incoming queries from clients, via email, tickets etc. • Responsible for receiving technical needs from account directors and clients, translating them into technical requirements for developers to improve, adapt, or edit the main business digital product, implement fixes, and solve bugs. Take part in reunions with developers to analyse and implement product’s improvement through users’ and other teams’ feedback.• Receive and collect data through different data sources to be analysed and processed. • Prepare and clean data, review data consistency: checking for unwanted characters and blanks, general revision, data types and formats. • Edit data to ensure its efficient display across different platforms using web technologies such as HTML. Transform and manipulate data types though a range of formats such as .excel, .csv, and .jpeg to be fed into data pipelines. • Process data using the business Customer Relationship Management technology (CRM) and the main business SaaS product (Clever Nelly). Upload the business database through queries. • Ensure data storage is efficient and solid, saving data back-ups in the business system. Ensuring data conformity under the GDPR standards for handling and storing. • Create data reports about clients’ activity, checking against KPI and trends. Translate data into business intelligence about accounts and users’ activity, prepare presentations and reports based on data, using Excel templates and formulas in depth.• Prepare API documents to be fed into the client’s systems, and technical documentation about the company’s digital product.

Dublin, County Dublin, Ireland

•Drive integrations across existing and potential customers. •Integrate with POS and other technologies (such as last mile delivery partners, stock control and CRM)•Provide the necessary guidance and support to 3rd party integrators interested in building an integration through the Flipdish Open API.•Responsible for setting up direct integrations, finalising product mapping additions and testing with the customer. •Follow up with customers on an ongoing basis and prioritize where necessary.•Liaise with all parties involved i.e internal and external parties, customers and technology partners.•Assist in creating and defining processes and procedures in the Integrations department.•Ensure integrations are managed efficiently and effectively across the whole company.•Working closely with Sales and Product Activation Team to drive integration projects across our book of business.•Dealing with API and technical products everyday to ensure high-quality services. Meeting with technical development team regularly to work on user experience and technical fix such as bugs and red flags. Providing customers feedback to the technical team so product enhancement can be developed. •Responsible for the implementation of integration projects from beginning to end, dealing with project milestones, deliverables, deadlines, process improving, management and automation.•Pipedrive, Slack, Notion, APIs, Datadog, Postman, and other technologies.•Diversity and Inclusion Committee member, helping ensure a healthy work place. Assisting in inclusion project and events, working with budgets and project planning.

Dublin, County Dublin, Ireland

Handling, analyzing, and interpreting data in a digital platform for a multinational client, according to business processes and policies, with the key goal of improving user experience, identifying gaps, developing methods for a more effective implementation of current processes and policies, optimizing both workflow and accuracy in project-oriented tasks.Responsibilities:• Assist our community and help resolve inquiries empathetically, accurately, and on time• Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users• Become and remain knowledgeable about client’s products and community standards• Display a strong commitment to doing what’s right for our community in supporting the client’s mission• Investigate and resolve issues that are reported on the client’s site such as requests for account support and reports of potentially abusive content• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site• Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site• Review the reported content within agreed turnaround times and standards of quality• Identify inefficiencies in workflows and suggest solutions• Recognize trends and patterns and escalate issues outside the company policy to the global team

Ireland

• Providing the highest level of Customer Service while creating a positive customer experience, ensuring all requests and queries are responded to promptly, following all of the company’s policies and procedures

Dublin City, County Dublin, Ireland

• Gained knowledge on business logics/strategies, project management focused on IT and Business Intelligence, research and deployment of projects on Data Science, data mining algorithms and protocols• Worked with a set of requirement analyses, Agile development and Fintech methodologies

County Dublin, Ireland

• Worked for Lovely Food Company, Butler’s Chocolates and Carroll’s Irish Gifts, providing high-quality service, identified customers’ needs, applied strategies to up-sell and cross-sell, and improved product display• Developed and maintained positive customer experience and satisfaction, influenced and improved customer support by communicating and resolving their queries and issues• Took orders at the counter, described items to customers, processed daily cash transactions, operated the till, managed storage of supplies and stock rotation

Brazil

• Taught English and Spanish, developed tailor-made lesson plans, marked & monitored students’ work, offered support, focused on providing outstanding experience and ensuring a productive learning curve

Brazil

• Responsible for business development, operations and export management, sales strategies, developed and expanded accounts globally, drove revenue growth and customer satisfaction • Conducted the entire sales process, prospected new business opportunities internationally through consultative approach to sales, analysed the customer’s needs, negotiated and promoted products/services • Maintained and strengthened relationship with existing and new clients by telephone, email and/or Skype• Managed business projects to implement sales and customer success strategies, analysed sales processes, gathered business requirements to identify key issues, gaps and needs, business metrics and targets• Supported the end-to-end export process across Chile, Singapore, and Iran by managing bookings, planning loading and unloading, checking documentation and following up until cargo reached its final destination, all according to the customer’s demands, keeping them updated daily via effective communication• Prepared presentations, meetings and reports of key sales performance metrics to increase sales productivity, by collecting, analysing sales targets, forecasts, and trends ensuring data accuracy and integrityAchievements: • Successfully acquired 4 new trade customers, hired translators to work on product labels (translations in English, Arabic and Spanish), actively helped on strategic decisions during international beauty fairs• Organised shipments to many countries, supported orders from customers and generated a profit of over EUR 170k

Rio De Janeiro Area, Brazil

• Responsible for coordinating projects to support Project Managers, organised kick-off meetings, assisted in defining project objectives and scope, risk management, project schedules and milestones• Analysed business requirements regarding website and international academic conferences while assisting with planning, tracking, budgeting, and reporting, all according to KPIs and procedures • Identified and managed scope, resourcing needs, availability, constraints, risks, issues and documented risk mitigation plans• Published and edited translations for the Institute and supported with documentation and project deliverables • Facilitated the project’s status update with weekly reports, controlled data, analysed operational performance and brought more clarity to the decision-making efforts, while applying the Agile methodology

Master Of Science (Msc) In Business Analytics, Information Technology

Major Subjects: Requirement Analysis, Applied Statistics and Machine Learning, Programming for Analytics, Business Strategies, Project.

Bachelor'S Degree, International Relations And Affairs, Honours 1.1

Activities and Societies: Volleyball team SeminarsMajor Subjects: Economics, International Organizations, Foreign Policy Analysis, Western.

Bachelor Of Applied Science - Basc, Information Technology, 2.1

Major subjects: Programming: Java, Java Swing, Python; Web Development: CSS, HTML, PHP, XML, Node.js; Operating Systems: Windows 7.

Diploma, Predective Data Analytics (Data Scientist)

Activities and Societies: 11 week course focused on Data Analytics, providing a solid ground on finding, tracking, reading and using data.

1 Semester Erasmus Program, Business Administration And Management, General

1 semester Exchange Program with focus on Marketing e Strategic Planning Management.

Programming With Python, Information Technology, 7.8 (Distinction)

Summer course on Python Programming with a BMI Calculator as final project.

Associate'S Degree, International Business/Trade/Commerce

Subjects: Strategic Planning, Principles of Marketing, Financial Globalization, International Management and Strategy, International.