Miriam Eger Email & Phone Number

London, England, United Kingdom

We are world leaders in the use of Artificial Intelligence to augment how employees learn and retain critical knowledge. Reducing operational people-based risks, landing best in class compliance standards and improving employee performance.

London, England, United Kingdom

Guildford, United Kingdom

Business Development and Account Manager at PSI Online, a cloud-based ecosystem of tech-enabled HR tools. The PSI systems feature many of the world’s top online assessments for talent management and development. Our cloud based platforms are flexible and provide high levels of tailoring to our clients' needs and content. We also have the best choice of assessments for each phase of the employee lifecycle, supported by our consultants' expertise to tailor these and create bespoke solutions.Accountability includes:● Engagement with client contacts to strengthen working relationships. Growing the network at all levels and identifying additional stakeholders/decision makers● Using strong project management skills to ensure programmes are delivered to specifications and meet or exceed client expectations● Cross-selling and developing profitable new revenue streams within accounts using a consultative approach. Ensuring new solutions and better approaches are implemented in existing client accounts● Raising the business profile and awareness of brand across a wide range of sectors. Including core lead generating activities, attending various key industry events and conferences, as well as setting up meetings/calls to share the wider PSI offering● Building a strong network of internal contacts to collaboratively achieve win-win solutions for PSI and clients● Use of Salesforce to keep clients and leads updated, supporting the effective management of revenue and forecasts. Keeping a sales pipeline up-to-date, renewing client contracts, forecasting and informing internal reporting● Excellent attention to detail when presenting solutions in a variety of formats including written and verbal for proposals and presentations● Committed to continuously improving my professional skills and knowledge. Pro-actively seek to develop myself, bringing a love for continuous learning and curiosity

Accountabilities:● Building long term strategic accounts plans designed to maximise existing revenue streams whilst demonstrating ROI to the client● Going above and beyond to deliver excellent service against KPIs and SLAs● Efficiently managing a portfolio of customers, optimising client satisfaction, engagement, and retention● Communicating complex client solutions clearly and concisely in proposal documentsand pitches● Taking part in accredited coaching course to develop my questioning and listening skills● Developing strong client relationships whilst operationalising revenue and supporting with new growth opportunities● Working collaboratively within a client team to create innovative solutions for specific client needs ● Leading programme work streams within client accounts● Communicating complex client solutions clearly and concisely in proposal documents and pitch scenarios●Managing and communicating project commercials ● Pro-actively building relationships and identifying key prospects within my portfolio of accountsLane4:Co-founded in 1995 by Olympic Gold Medallist swimmer Adrian Moorhouse, Lane4 isn’t an ordinary organisation. We aspire to extraordinary things and help people to deliver exceptional results. We understand how to apply the psychology of performance like nobody else. Our purpose to build winning organisations and improve people’s working lives keeps us motivated every day.

Strong customer and team focus. Managing internal and external stakeholders, as well as leading the operations and sales team. Leading the operations team to implement multiple large-scale projects of varying complexity and scale. Leading the sales team to ensure there is a strong commercial focus and an oversight of financial information and reporting. Key accountabilities:● Promoted to an interim position leading a key accounts team, managing the leadgeneration and operational activities of the team● Strong commercial focus and an oversight of financial information and reporting for theentire team and their clients, ensuring overall net profit performance● Acting as an escalation point for all procurement related issues● Successfully achieved client retention, working closely with delivery and service teams toensure all service and programme requirements are met● Key in enabling the high performing client teams in providing a seamless experience forclients and ensure that this is done with attention to detail, sophistication andprofessionalism

Bourne End

As a Talent Management and assessment Executive I am responsible for driving the growth, design and development of our client work in the areas of executive assessment, assessment for selection, competency design & development, as well as talent identification. My key accountabilities are to:● Working collaboratively within a variety of client teams, consultants and delivery teamsto create innovative solutions for specific client needs● Managing and implementing all talent solutions including commercials and upskilling,acting as an expert advisor to clients and colleagues● Negotiating supplier/ client contracts and overcoming associated challenges● Building relationships with other businesses and internal business units to ensure firstclasssolutions are developed to meet client needs and maximise cross-sellingopportunities• support the planning and delivery of assessment and development centres• contribute to proposals and support business development activities• set-up, manage and deliver consultant projects• set up and run evaluation and data analysis projects• liaise with internal and external clients to provide professional and personalised support• develop materials and product offerings• provide feedback on personality, ability and Lane4 developed reports (accredited Test User Occupational Ability and Personality)

• Administering and delivering multiple survey projects across the following product areas: - Online surveys including 360 degree feedback tools, individual, team and organisational diagnostic measures - Assessment and Development Centres - Talent Strategy - Programme Evaluation• Planning small and large-scale Talent Management and Assessment projects.• Supporting proposal writing (process information, timings and pricing). • Acting as a main point of contact regarding project management for Talent Management and Assessment clients, suppliers and technical partners.• Undertaking content analysis of qualitative data and statistical analysis of quantitative data, producing data reports and presenting findings.• Using a variety of research methods to gather data.• Product development (of diagnostic surveys and reports).• Feeding back a range of psychometric tests (accredited with the BPS).

Bourne End

My Operations Assistant role consisted of providing key support to the Lane4 Client Services Managers and Consultants by running the day to day workshop delivery preparation. I acted as a point of contact to clients, answering any queries regarding and administrating various work streams across Lane4. I provided project management support across our various offerings, coordinating logistics, travel and delivery. The role was multifaceted, with many internal and external stakeholders involved on a daily basis, requiring meticulous planning and a great amount of flexibility to adapt to a range of situations and tasks.

Bangor, Gwynedd

Supporting Professors in running students' projects.Organising and supervising students motion laboratory experiments.Marking coursework.Supporting research into psychology and motion analysis.

Master Of Science (Msc), Applied Sport And Exercise Psychology, Distinction With Awards For Best Master And Best Master Project

Activities and Societies: Running undergraduate students' Psychology studies in the Motor Control Laboratory.I received two awards.

Bachelor Of Science (Bsc) Hons, Equine Sport Science, Distinction With Award For Best Student

Received Best Student Award. Conducted my dissertation research on anxiety and performance in competitive dressage riding. Studies.