Lucas Agra Email & Phone Number

Sunshine Coast, Qld, Au

Sunshine Coast, Queensland, Australia

Sunshine Coast, Queensland, Australia

I led daily operations for a dynamic computer services team, ensuring seamless delivery of high-performing personnel to our valued clients. My responsibilities encompassed a wide array of technical domains, including:🔧 Hardware and Software Support: Proficient in troubleshooting and resolving issues across Mac OS, Windows, and Linux platforms, ensuring smooth functionality for end-users.📱 Mobile Device Support: Providing comprehensive assistance for mobile devices to maximize… Show more I led daily operations for a dynamic computer services team, ensuring seamless delivery of high-performing personnel to our valued clients. My responsibilities encompassed a wide array of technical domains, including:🔧 Hardware and Software Support: Proficient in troubleshooting and resolving issues across Mac OS, Windows, and Linux platforms, ensuring smooth functionality for end-users.📱 Mobile Device Support: Providing comprehensive assistance for mobile devices to maximize productivity and user satisfaction.🖨️ Printers and Scanners: Managing printer and scanner setups, configurations, and troubleshooting to maintain efficient office workflows.💾 Storage and Backup: Implementing robust storage solutions and backup strategies to safeguard critical data and ensure business continuity.🔗 Data Transfer and Recovery: Expertise in data transfer protocols and recovery techniques, minimizing downtime and data loss for clients.🌐 Networks: Proficient in network setup, configuration, and optimization to ensure secure and reliable connectivity for all users.🌐 Web Applications and Support: Supporting various web applications and providing technical assistance to users for optimal utilization.☁️ Cloud Computing: Leveraging cloud technologies to enhance scalability, accessibility, and efficiency of IT operations.💼 Microsoft 365: Extensive experience in deploying, managing, and troubleshooting Microsoft 365 suite to streamline collaboration and productivity. Show less

São Paulo, Brazil

- Participated in 200+ projects, leading the programming and system configuration of industrial computers, incorporating user and business requirements into bespoken, user-friendly and secure solutions for clients such as M&Ms and Schincariol (a subsidiary of Heineken).- Programmed and configured PLC (Programmable Logic Controller), HMI (Human-Machine Interface), and SCADA (Supervisory control and data acquisition).- Utilised and worked with C#, C++ and ladder logic programming… Show more - Participated in 200+ projects, leading the programming and system configuration of industrial computers, incorporating user and business requirements into bespoken, user-friendly and secure solutions for clients such as M&Ms and Schincariol (a subsidiary of Heineken).- Programmed and configured PLC (Programmable Logic Controller), HMI (Human-Machine Interface), and SCADA (Supervisory control and data acquisition).- Utilised and worked with C#, C++ and ladder logic programming languages, PLC programmer (Rockwell, Allen Bradley, Siemens and Setex - Codesys), HMI, and SCADA (PanelView, FactoryTalk, IFIX), and networks (Fieldbus, Modbus, Ethernet, Profibus, Device Net, Optical fibre).- Managed communication with clients and key stakeholders in regard to the project's specifications and requirements.- Provided technical assistance for electricians on troubleshooting of automation and process controls. - Performed regular maintenance and backups in accordance with contract terms.- Prepared and delivered training sessions for the client's staff members and IT personnel. Show less

São Paulo, Brazil

- Delivered high-quality customer service and timely technical assistance to a portfolio of 5,000 clients via remote access, phone, and email. - Responded to tickets in a timely manner, ensuring ticket queues were within the company's service-level agreement (SLA).- Kept customer satisfaction at over 90% at all times, always striving to deliver the best service.- Implemented new software applications and operating systems roll-outs as well as managed backups. - Performed… Show more - Delivered high-quality customer service and timely technical assistance to a portfolio of 5,000 clients via remote access, phone, and email. - Responded to tickets in a timely manner, ensuring ticket queues were within the company's service-level agreement (SLA).- Kept customer satisfaction at over 90% at all times, always striving to deliver the best service.- Implemented new software applications and operating systems roll-outs as well as managed backups. - Performed installations and configurations on Windows, macOS, and Linux as well as MS Windows servers, VMWare, TeamViewer, MS Office, among others.- Installed security systems, cameras and set up card access. Installed hardware on desktop computers and notebooks.- Troubleshoot network LAN/WAN/VLAN. Maintained network infrastructure (routers, TCP/IP, DHCP, and DNS). Show less

São Paulo, Brazil

- Provided optimal support and technical advice to 100+ users via remote access, phone, helpdesk, and email. - Collaborated in the implementation of the university's first webportal, streamlining processes, optimising time, enhancing the payment system and providing easier access to over 37,000 students.- Performed a range of IT procedures on Microsoft Windows Servers (Active Directory, DNS, Domain Controller, DHCP, Permissions, User profiles), networking equipment, VPNs, workstations… Show more - Provided optimal support and technical advice to 100+ users via remote access, phone, helpdesk, and email. - Collaborated in the implementation of the university's first webportal, streamlining processes, optimising time, enhancing the payment system and providing easier access to over 37,000 students.- Performed a range of IT procedures on Microsoft Windows Servers (Active Directory, DNS, Domain Controller, DHCP, Permissions, User profiles), networking equipment, VPNs, workstations and SQL servers.- Configured and installed software and hardware. - Assessed and determined software and hardware requirements and technical fixed issues. Show less

Bachelor'S Degree, Software Engineering (Artificial Intelligence)

Currently enhancing knowledge and technical abilities on machine learning, computer vision and speech recognition, concepts on future.

Diploma, International Business & Marketing

Diploma, Information Technology Networking