Performed all job duties of a Falcon Complete Associate Analyst, including but not limited to:- Analyzed security alerts and conducted remediation operations.- Assisted with incoming issues to assess priority and investigate alerts.- Assisted in training and management of new interns.- Conducted appropriate escalation for high-severity incidents.- Served as the first line of contact for customer security requests.- Initiated cases and documented activities.- Handled high pressure situations in a productive and professional manner.

Provided seasonal support for device auditing and data destruction while maintaining client data confidentiality.

Provided technical phone support and on-site materials delivery for various St. Charles County precincts during the August 4th and November 3rd 2020 elections.

Studied operating policy and worked to ensure compliance and consistency among employees.