Lucas Andersen Email & Phone Number

Chicago, Illinois, United States

I serve as a change driver on internal projects with the department responsible for ongoing monitoring and compliance of IHDA's affordable housing portfolio. -Designing and facilitating strategic planning activities-Implementing process improvements-Revising and updating internal staff manual on rental compliance procedures

Minneapolis, MN

-Completed audits of waiting list data, correcting contact or eligibility information on over 2,500 applicant records-Implementation of process improvements and documentation of common communication and clerical practices to ensure the continued efficacy of the leasing clerk role after my departure-Processed an average of 10-20 new pre-applications a day.

Woodbury, Minnesota, United States

-Processed an average of 25 transactions a day in areas including credential issuance, vehicle registration and vehicle title transfers-Applied an in-depth understanding of complex processes and requirements for credential issuance and vehicle title transactions to provide the best possible customer service-Built relationships with coworkers and.

Eagan, Minnesota, United States

-Recruited 142 individuals to complete 574 virtual phone banking shifts-Built trusting relationships with volunteers to inspire action without formal authority-Completed 62,295 recruitment calls with 2,943 contacts-Trained up to 30 volunteers at a time up to 10 times a week, including in my role as the volunteer training director for Western Minnesota.

Greater Minneapolis-St. Paul Area

-Served as the first point of contact to our customers when they had questions, answering up to 60 emails and 30 phone calls during a shift focused on contracts, application, and billing-Worked with nearly every department within HRL on a daily basis to provide the most accurate information to customers’ inquiries-Assisted in onboarding new coworkers with.

Dakar, Senegal

As part of the Minnesota Studies in International Development program, I completed a six-week internship in the studio of visual artist Aissatou Dieng. I developed my French and Wolof proficiency while engaging in intercultural dialogues with artists.

Burnsville, Minnesota

-Created contact lists of professors from local universities in order to help recruit additional fellows and volunteers.-Contacted voters by phone and through door-to-door canvassing-Assisted in the facilitating of campaign events through recruitment of attendees

Greater Minneapolis-St. Paul Area

-Digitized the Civil Servant of the Year Award nomination process at the suggestion of the Continuous Process Improvement Council which saved at least 30 hours of work annually.-Managed and updated the agency’s website through learning web development skills and using that expertise to answer questions the agency had after my tenure ended-Researched and.

Greater Minneapolis-St. Paul Area

-Contacted voters via phone and in-person through door-to-door canvassing around the southern suburbs of Minneapolis-St. Paul-Assisted in the facilitating of events with surrogates at our campaign headquarters by recruiting attendees, tracking the number of attendees, and distributing literature at events.

Master Of Public Administration - Mpa, Public Administration

Bachelor Of Arts - Ba, International/Global Studies

Activities and Societies: Model United Nations, Minnesota Public Interest Research Group (a social justice non-profit), Minnesota Student.