Lucas Andersen Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

I serve as a change driver on internal projects with the department responsible for ongoing monitoring and compliance of IHDA's affordable housing portfolio. -Designing and facilitating strategic planning activities-Implementing process improvements-Revising and updating internal staff manual on rental compliance procedures

Minneapolis, Mn

-Completed audits of waiting list data, correcting contact or eligibility information on over 2,500 applicant records-Implementation of process improvements and documentation of common communication and clerical practices to ensure the continued efficacy of the leasing clerk role after my departure-Processed an average of 10-20 new pre-applications a day to place applications on the Low Income Public Housing waiting lists-Responded to inquiries from current and potential applicants with questions about how to apply for public housing and the checking the status of their application via phone, mail, email, and in-person-Planned and executed the process of mailing out letters to up to 4000 applicants and/or current residents for the purpose of verifying wait list statuses, scheduling appointments, and annual HUD-required Moving to Work recertifications

Woodbury, Minnesota, United States

-Processed an average of 25 transactions a day in areas including credential issuance, vehicle registration and vehicle title transfers-Applied an in-depth understanding of complex processes and requirements for credential issuance and vehicle title transactions to provide the best possible customer service-Built relationships with coworkers and supervisors to facilitate information sharing around complex transactions

Eagan, Minnesota, United States

-Recruited 142 individuals to complete 574 virtual phone banking shifts-Built trusting relationships with volunteers to inspire action without formal authority-Completed 62,295 recruitment calls with 2,943 contacts-Trained up to 30 volunteers at a time up to 10 times a week, including in my role as the volunteer training director for Western Minnesota -Planned virtual events in coordination with local partner groups including 3 joint phone banks with the SD51 DFL, talking to a high school political science class, and planning a virtual youth phone bank

Greater Minneapolis-St. Paul Area

-Served as the first point of contact to our customers when they had questions, answering up to 60 emails and 30 phone calls during a shift focused on contracts, application, and billing-Worked with nearly every department within HRL on a daily basis to provide the most accurate information to customers’ inquiries-Assisted in onboarding new coworkers with content related questions and using our CMS Salesforce-Processed annual qualitative data from former residents into a form that was usable by upper management

Dakar, Senegal

As part of the Minnesota Studies in International Development program, I completed a six-week internship in the studio of visual artist Aissatou Dieng. I developed my French and Wolof proficiency while engaging in intercultural dialogues with artists.

Burnsville, Minnesota

-Created contact lists of professors from local universities in order to help recruit additional fellows and volunteers.-Contacted voters by phone and through door-to-door canvassing-Assisted in the facilitating of campaign events through recruitment of attendees

Greater Minneapolis-St. Paul Area

-Digitized the Civil Servant of the Year Award nomination process at the suggestion of the Continuous Process Improvement Council which saved at least 30 hours of work annually.-Managed and updated the agency’s website through learning web development skills and using that expertise to answer questions the agency had after my tenure ended-Researched and presented new event ticketing software options to the governing Policy Board, saving hundreds of dollars a year on ticketing fees with the new platform--Planned and executed the agency’s Annual Strategic Planning meeting which included compiling performance data from the previous year into a Year in Review presentation

Greater Minneapolis-St. Paul Area

-Contacted voters via phone and in-person through door-to-door canvassing around the southern suburbs of Minneapolis-St. Paul-Assisted in the facilitating of events with surrogates at our campaign headquarters by recruiting attendees, tracking the number of attendees, and distributing literature at events.

Master Of Public Administration - Mpa, Public Administration

Bachelor Of Arts - Ba, International/Global Studies

Activities and Societies: Model United Nations, Minnesota Public Interest Research Group (a social justice non-profit), Minnesota Student.