Lucas Crain Email and Phone Number

Overseeing the onboarding process for both new hires and interns, this role involves meticulous management of intricate financial databases and proprietary software, including customer relationship management (CRM) tools. Ensuring stringent security protocols for sensitive personal and business financial data is a priority. Coordination of setup and synchronization for all technology systems, as well as daily management of various software platforms and communication with key management personnel about purchasing, cost analysis, and IT service direction also define the responsibilities.• Managed the integration of complex financial databases such as Schwab, TD Ameritrade, and Orion, providing a seamless experience for staff.• Spearheaded hardware and software installation across various platforms, ensuring efficient operations.• Administered daily activities involving multiple software applications, maintaining optimal workflow.• Collaborated with the IT Director and Chief Administrative Officer, contributing to strategic decisions on purchasing and internal services.• Played a pivotal role in the ongoing security of sensitive financial information, adhering to the highest industry standards.• Innovated workflow optimization solutions, resulting in enhanced efficiency and cost-effectiveness.• Maintained consistent communication channels through various platforms like Zoom, Teams, and SharePoint, ensuring uninterrupted collaboration.

Leads on-site system administration duties, including O365 network management, Exchange oversight, and Teams support. Provides advanced Skype/Teams support for teleconferencing systems such as Crestron, Yealink, and Polycom. Engages directly with VIP users across multiple platforms, ensuring top-tier user experience. Assists with mobile technology setup for diverse platforms including iPhone and Android's Intune company portal app.• Led IT team supporting Atara Pharmaceuticals, a large, highly regulated pharmaceutical group.• Prioritized a commitment to 100% user satisfaction daily.• Demonstrated reliability in handling sensitive and proprietary data.• Supported mobile technologies for iPhone and Android Intune company portal app.• Offered advanced support for teleconferencing systems.• Managed user administration tasks, including AD and Azure active directory.

Oversees the Zoho-based ticketing system, directing a tech support team towards resolving issues for over 12,000 inter-networked devices. Maintains a strong focus on seamless issue resolution, backed by a capable service and tech support staff.• Managed a successful tech support division.• Ensured smooth issue resolution for 12,000+ devices.• Coordinated efforts of the tech support team.• Demonstrated leadership in service management.• Prioritized seamless resolution for all technical issues.

Administered active directory 2012 server, providing tier 1-3 technical support for BMW Group design engineers. Engaged with multiple software suites, ensuring robust support for audio, video, and teleconferencing needs. Addressed ticket system issues on a daily basis, ensuring prompt resolutions.• Managed active directory 2012 server for BMW Group design engineers.• Supported a variety of software suites, including C4D, Keyshot, Rhino, and Creative Cloud.• Addressed daily ticket system issues effectively.• Delivered top-tier teleconferencing support.• Demonstrated versatility in handling various tech challenges.

Administered a range of devices, including computers, printers, and teleconferencing tech. Managed systems such as Crestron, Polycom, Android, and Windows Enterprise. Delivered expert support for Skype and iPhone/MAC, while assisting with the ServiceNow ticketing system.• Oversaw an array of devices and teleconferencing technologies.• Demonstrated proficiency with Windows Enterprise systems.• Provided superior support for Skype and iPhone/MAC platforms.• Managed ServiceNow ticketing system tasks.• Established streamlined communication processes.

Assumed full responsibility for all IT requirements, including trade shows, graphic design, CRM management, and logistics. Ensured smooth installations and services, while working with platforms like Windows 7 and the Office 2010 Enterprise suite.• Directed all IT operations, including graphic design and CRM management.• Coordinated logistics for installations and services.• Demonstrated proficiency with Windows 7 and Office 2010 Enterprise suite.• Ensured a seamless workflow across different IT domains.• Championed efficiency in all technical tasks.