Lucas Smith Email & Phone Number

Beaverton, OR, US

Beaverton, Oregon, United States

Beaverton, Oregon, United States

• Nurtured strong working relationships with leaders throughout the company, serving as a trusted partner and leveraging connections to investigate complex employee case escalations and improve HR processes; resolve.
• Led team during manager's two-month leave of absence, holding cross-functional meetings, handling escalations related to Nike's return-to-office policy, and coordinating a support project for the Europe HR team..
• Prioritize work with excellent attention to detail, meeting critical resolution timelines while managing long-term projects such as Nike's continued COVID-19 response in California, HR process documentation in Mexico.
• Managed escalations of over 100 end-of-employment support conversations across 2023 and 2024 layoffs.

• Screened candidates, assessed their resumes, scheduled and conducted over 20 interviews, and partnered with leadership team to select new teammates; oversaw the onboarding process for new hiers, including crafting.
• Meticulously oversaw a live Excel-based team schedule and a shared Outlook calendar for team of 30+ HR Advisors, regularly scheduling meetings, coordinating logistics, and maintaining shared drives.
• Served as manager to a diverse bilingual team of 10 HR Advisors, fostering a positive, open, and inclusive culture through weekly one-on-one meetings and daily partnership on cases.
• Analyzed case data in ServiceNow to assess staffing needs, evaluate team performance, and strategize for better employee experiences.

• Organized a focus group of 10 warehouse employees; collaborated cross-functionally to launch a Virtual Office Hours program for this population (~3,000 employees) and received positive feedback from leadership.
• Acted as the team's Subject Matter Expert (SME) for several HR topics, building and maintaining strong relationships with cross-functional partners to effectively equip Advisors for their interactions with employees..
• Provided HR support to thousands of employees via phone, chat, and email, consistently receiving positive feedback for empathy- and advocacy-driven service. Led Nike's frontline HR support during Open Enrollment and.

Beaverton, Oregon, United States

• Provided empathetic and accurate HR support to thousands of employees, consistently exceeding KPIs and receiving positive feedback

Beaverton, Oregon, United States

• Tracked Nike’s COVID-19 compliance and performed audits when called upon by county health authorities across the US and Canada; determined appropriate course of action based on Nike’s policies and procedures during.
• Led and trained an eight-member team of contact tracers and supported the design of Nike’s end-to-end contact tracing process; maintained collaborative relationships with director-level HRBPs in the US and Canada for.
• Stretched onto the People Solutions Advisory team and pivoted skillfully between COVID-19 and Advisory work, consistently achieving excellent KPIs and positive survey responses.

Lawrence, Massachusetts, United States

• Cultivated an affirming space for Spanish-speaking claimants, addressing unemployment challenges during the pandemic while maintaining client confidentiality.
• Connected claimants with eviction-, homelessness-, and domestic violence-related support services.
• Processed new unemployment claims, resolved work authorization issues, and facilitated the translation of documents previously available only in English.

Bloomington, Indiana, United States

• Supported the pilot of a new Psychology Careers course, meeting regularly with the professor and other assistants to ensure its successful launch and brainstorm improvements for future semesters
• Held weekly office hours and answered students’ questions in an online forum to support positive learning outcomes
• Graded hundreds of student assignments, drawing upon the concepts and objectives outlined in the course's rubric

Bloomington, Indiana

• Analyzed quantitative and qualitative data using the statistical software SPSS for research on intersectional identities and person perception; performed data integrity checks in Excel to identify input errors prior to.
• Assisted in the collection and reporting of data in both narrative and quantitative formats for social psychology studies examining DE&I in hiring, implicit homophobia among Midwestern college students, and the impact.
• Condensed research project materials into a poster and presented the findings at four professional conferences in 2019.

Santiago Province, Chile

• Executed community action project alongside three other interns, collaborating with a local Chilean health group to create informational booklets and paint a mural about consensual relationships.
• Interacted directly (with supervision) with people in under-resourced sectors of Santiago de Chile through educational activities and discussions about topics such as sexual health and nutrition.

Bloomington, Indiana, United States

• Liaised with over 30 alumni to curate detailed, personalized schedules for return visits to campus
• Oversaw the creation of marketing materials; planned and scheduled large events, classroom talks, and panel discussions
• Allocated $12,000 of program funds, interviewed student candidates, and established partnerships with other student organizations

Bloomington, Indiana, United States

Bachelor Of Arts (B.A.), Psychology And Spanish

Certificate, Clinical Psychological Science