Lucas Smith Email & Phone Number

Beaverton, Or, Us

Beaverton, Oregon, United States

Beaverton, Oregon, United States

▪ Nurtured strong working relationships with leaders throughout the company, serving as a trusted partner and leveraging connections to investigate complex employee case escalations and improve HR processes; resolve cases that other HR teams were unable to untangle involving topics such as payroll, time off and leaves, technology, benefits, hiring, employee relations, and general policy interpretation/implementation.▪ Led team during manager's two-month leave of absence, holding cross-functional meetings, handling escalations related to Nike's return-to-office policy, and coordinating a support project for the Europe HR team. Trained and managed two new teammates, modeling a growth mindset and encouraging team to consider personal well-being to enhance empathy and authenticity in our role.▪ Prioritize work with excellent attention to detail, meeting critical resolution timelines while managing long-term projects such as Nike's continued COVID-19 response in California, HR process documentation in Mexico, and improving promotion processes for Nike's distribution center employees.▪ Managed escalations of over 100 end-of-employment support conversations across 2023 and 2024 layoffs.

• Screened candidates, assessed their resumes, scheduled and conducted over 20 interviews, and partnered with leadership team to select new teammates; oversaw the onboarding process for new hiers, including crafting month-long training schedules, procuring equipment, and delivering several trainings.▪ Meticulously oversaw a live Excel-based team schedule and a shared Outlook calendar for team of 30+ HR Advisors, regularly scheduling meetings, coordinating logistics, and maintaining shared drives.▪ Served as manager to a diverse bilingual team of 10 HR Advisors, fostering a positive, open, and inclusive culture through weekly one-on-one meetings and daily partnership on cases.▪ Analyzed case data in ServiceNow to assess staffing needs, evaluate team performance, and strategize for better employee experiences.

• Organized a focus group of 10 warehouse employees; collaborated cross-functionally to launch a Virtual Office Hours program for this population (~3,000 employees) and received positive feedback from leadership.▪ Acted as the team's Subject Matter Expert (SME) for several HR topics, building and maintaining strong relationships with cross-functional partners to effectively equip Advisors for their interactions with employees. Created and delivered dozens of trainings to new hires and the broader team.▪ Provided HR support to thousands of employees via phone, chat, and email, consistently receiving positive feedback for empathy- and advocacy-driven service. Led Nike's frontline HR support during Open Enrollment and regularly guided employees through critical benefits-impacting life events.

Beaverton, Oregon, United States

• Provided empathetic and accurate HR support to thousands of employees, consistently exceeding KPIs and receiving positive feedback

Beaverton, Oregon, United States

• Tracked Nike’s COVID-19 compliance and performed audits when called upon by county health authorities across the US and Canada; determined appropriate course of action based on Nike’s policies and procedures during ambiguous and unprecedented circumstances.▪ Led and trained an eight-member team of contact tracers and supported the design of Nike’s end-to-end contact tracing process; maintained collaborative relationships with director-level HRBPs in the US and Canada for policy interpretation and high-touch cases.▪ Stretched onto the People Solutions Advisory team and pivoted skillfully between COVID-19 and Advisory work, consistently achieving excellent KPIs and positive survey responses.

Lawrence, Massachusetts, United States

▪ Cultivated an affirming space for Spanish-speaking claimants, addressing unemployment challenges during the pandemic while maintaining client confidentiality.▪ Connected claimants with eviction-, homelessness-, and domestic violence-related support services.▪ Processed new unemployment claims, resolved work authorization issues, and facilitated the translation of documents previously available only in English.

Bloomington, Indiana, United States

• Supported the pilot of a new Psychology Careers course, meeting regularly with the professor and other assistants to ensure its successful launch and brainstorm improvements for future semesters• Held weekly office hours and answered students’ questions in an online forum to support positive learning outcomes• Graded hundreds of student assignments, drawing upon the concepts and objectives outlined in the course's rubric

Bloomington, Indiana

▪ Analyzed quantitative and qualitative data using the statistical software SPSS for research on intersectional identities and person perception; performed data integrity checks in Excel to identify input errors prior to analysis.▪ Assisted in the collection and reporting of data in both narrative and quantitative formats for social psychology studies examining DE&I in hiring, implicit homophobia among Midwestern college students, and the impact of educator mindset on student outcomes.▪ Condensed research project materials into a poster and presented the findings at four professional conferences in 2019.

Santiago Province, Chile

▪ Executed community action project alongside three other interns, collaborating with a local Chilean health group to create informational booklets and paint a mural about consensual relationships.▪ Interacted directly (with supervision) with people in under-resourced sectors of Santiago de Chile through educational activities and discussions about topics such as sexual health and nutrition.

Bloomington, Indiana, United States

• Liaised with over 30 alumni to curate detailed, personalized schedules for return visits to campus• Oversaw the creation of marketing materials; planned and scheduled large events, classroom talks, and panel discussions• Allocated $12,000 of program funds, interviewed student candidates, and established partnerships with other student organizations

Bloomington, Indiana, United States

Bachelor Of Arts (B.A.), Psychology And Spanish

Certificate, Clinical Psychological Science