- Tend to guests as they come in, getting drink refills, menus, food, cutlery, etc.- Proactive approach to daily running and appearance of the restaurant- Answer questions and take orders in a cordial and pleasant manner, maintaining a calm demeanor even during busy shifts- Accept calls and book reservations for guests- Communicate with other team members to ensure a smooth service- Maintain cleanliness and safety of the restaurant/bar throughout the shift

- Manage all telephone and email inquiries promptly and courteously- Handle customer questions and complaints in an expedient manner. Distribute accommodation keys and general information to guests when they arrive- Arrange/schedule appointments for the spa and restaurant, as well as any reservations for the hotel- Proactive approach to daily running and appearance of the hotel- Attentively provide a positive experience for the guests at all times by building rapport and creating a welcoming environment- Design digital signage for special events, special promotions, social media, and general attractions at the hotel

- Greet guests with a friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies- Provide professional concierge services such as arranging and confirmation of reservations for hotel activities, dining, and spa, as well as arrangement for off-premise activities including but not limited to dining, transportation services, and car rental- Conduct PreArrival calls for guests and make preliminary arrangements for guest's stay- Maintain a peaceful and service friendly environment in the lobby. Services include but are not limited to food and/or beverage service, assisting Bellstand, and light housekeeping duties of the lobby space- Perform other duties as assigned

- Assist in planning and executing daily activities for resort guests- Listen to and address guest comments or concerns- Creating, proposing, and implementing experiences- Scheduling activities, updating printed marketing and adjusting to changes in activities due to uncontrollable circumstances- Supervising experiences and team- Attend to other tasks, including pool supervision, as needed- Perform other duties as assigned

- Greet customers with a friendly and sincere welcome- Remain calm and attentive during heavy hotel activity and emergencies- Provide professional concierge services, such as arranging and confirmation of reservations for hotel activities, dining, and spa; as well as arrangements for off-premise activities, including but not limited to dining, transportation services, or car rentals- Maintain a peaceful and service friendly environment in the Club- Perform other duties as assigned

- Promptly answer telephone calls and greet callers with a positive and clear voice- Listen to ascertain the correct extension, directing calls to the appropriate line- Transcribe messages and repeat information to verify accuracy- Input and retrieve messages from the computer as requested- Read and verbally recite exact messages for guests.- Act as dispatcher for security, guest services, and property operations associates. Provide timelyinformation via two-way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.- Briefly answer basic inquiries, eg., time, extension numbers, outlet hours, etc.- Immediately answer the emergency line, listen to details to identify the nature of the problem, and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details- Remain calm and polite especially during emergency situations and/or heavy hotel activity- Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment

- Greet customers with a friendly and sincere welcome.- Verify details of their stay, confirm credit cards for authorization, program room cards, and report any issues with corresponding departments during their stay.- Offer information concerning hotel operations, such as restaurant and spa hours, activities, and special events occurring on property during their stay.- Remain calm and alert, even during heavy hotel activity or emergencies.- Field guest complaints and resolve the issue as best as possible, including issues with room, service, pricing, etc.

- Ensure prompt, courteous, and exceptional service to guests- Maintain cleanliness of the locker room at WELL Spa, as well as other public areas as needed- Remove dirty linens and towels as needed- Sanitize lockers, handrails, door handles, hard surfaces, etc. at least once every hour or after guest use as per CDC guidelines- Answer guest questions concerning WELL Spa amenities, classes, and hours, and assist as needed- Ensure property operation meets internal audit standards- Perform other duties as assigned

- Receive/stow products, ensure inventory accuracy, and unload/load trucks- Work well with area manager, completing tasks to his expectations including allocating labor to varying departments when required- Strong relationship building skills and ability to work for and with different managers** INTERIM JOB DURING GRAND GENEVA'S TEMPORARY CLOSURE **

- Receive/stow products, ensure inventory accuracy, and unload/loaded trucks- Work well with area manager, completing tasks to his expectations including allocating labor to varying departments when required- Strong relationship building skills and ability to work for and with different managers

- Assisted in Preschool and Kindergarten Prep classrooms when needed, as well as Young Preschool, Toddler, and Infant rooms- Assisted in executing weekly, age-appropriate curriculums, as well as writing out daily reports for parents and administrators- Interacted with children in a warm, caring environment that encouraged healthy mental growth- Corresponded with parents and administrators to provide unique, safe experiences for children

- Assisted in Preschool and Kindergarten Prep classrooms, as well as Young Preschool, Toddler, and Infant rooms as needed- Planned and executed weekly curriculums for preschool-aged children, completed individual children’s documentation and daily reports- Interacted with children in a warm, caring environment that encouraged healthy mental growth- Corresponded with parents and administrators to provide unique, safe experiences for children

- Prepped 250+ seat or 100+ seat theatre (ensuring cleanliness and safety of patrons, seats removed for patrons in wheelchairs, restocked programs, etc.) before opening- Assisted box office with patrons and seating disputes- Helped concessions bar during intermissions- Trained Ushers before each performance- Corresponded with Stage Manager for uninterrupted theater performances- Aided in Front-of-House operations

- With the lead teacher(s) in Preschool Room, helped set up and supervised activities, served and cleaned up after snacks and/or meals, and interacted with the group of 12+ two and three-year-olds.- Assisted teachers in Infant's and Toddler Rooms, supervised and helped children between the ages of 6 months to 2 years of age.

- Counselor to 20+ campers, ranging from kindergarten to third grade- Volunteered for "Before-Camp care- Communicated with parents to make their child's summer the best it can be

- Researched movie ideas to impact pre-production of series on popular network- Wrote formal reports to summarize research to help production screenwriter- Provided feedback on television and film series ideas to supervisor when asked

- Supervised 15+ kindergarten and first-grade boys- Communicated with parents and coordinated campers schedules and lunches- Responsible for the safety of campers, and were accounted for during transition times and on field trips, as well as solved camper disputes- Created and assisted in camp events sponsored by the Park District- Participated in local holiday celebrations held by the Park District, such as the 4th of July Celebration

- Filmed and edited a documentary detailing the first summer program and the production of "AS YOU LIKE IT" over the course of five weeks- Compiled five of the seven performances into a performance video~"Chicago Youth Shakespeare (CYS) is a non-profit organization dedicated to providing Shakespeare education, outreach, and performance opportunities to Chicago area high school students across diverse backgrounds. Chicago Youth Shakespeare is founded on the belief that the most authentic way to empower young people artistically and academically is to provide them with opportunities to inspire and be inspired by one another. CYS is committed to offering students not only a deeper understanding and appreciation of Shakespeare, but also for themselves their connection to others."~ CYS Mission Statement

- Took orders in the informal dining option on Ravinia grounds- Participated in the food-prep process, as well as cleaning up after patrons, filling bags of ice upon request, etc. - Assisted other restaurants on the grounds as needed

- Sold Cutco Knives via personal appointment- Corresponded with customers after meeting to discuss potential purchases and questions