Lucas Hora Email & Phone Number

With extensive experience and solid technical skills, I am a highly skilled IT support professional committed to delivering effective solutions and providing exceptional support to our customers' systems and infrastructure.My professional journey has been marked by significant achievements in the field of IT support, tackling a variety of essential responsibilities and tasks. Some of the areas in which I have demonstrated excellence include:**Specialized Support:**- Management and support for the CDDIT ticket portal, ensuring smooth and efficient communication between the IT team and customers.- Solid experience supporting Windows operating systems, solving technical challenges and ensuring an optimized work environment.**Administration and Monitoring:**- Comprehensive experience in administering GSuit and Microsoft Office 365 Administrator, optimizing team productivity and collaboration.- Competence in Active Directory administration, ensuring the efficient management of users and resources in corporate environments.- Asset control to ensure an organized and effectively managed environment.**Technical Skills and Troubleshooting:**- Proactivity in providing field technical support, including visits to customers and maintenance of computers and notebooks.- Administration of Windows Server 2012, Active Directory and group policies, contributing to a robust and secure network environment.- Configuration and maintenance of thermal and laser printers, ensuring the efficiency of printing operations.**Featured Skills:**- Sharp analytical skills that allow me to effectively identify and solve complex problems.- Proficiency in remote access, enabling quick and remote assistance for troubleshooting.- Unwavering professional ethics, ensuring the confidentiality and integrity of customer information.- Excellent customer service skills, ensuring that customer needs are met in a timely and satisfactory manner.With a deep understanding of hardware, network administration and a customer-centric approach, I am committed to continuing to enhance my expertise and contribute to the success of IT operations. My technical skills combined with my passion for providing exceptional support make me a valuable asset to any IT team. I am excited to take on new challenges and continue to expand my horizons in technology.

Listed skills include Microsoft Office, Microsoft Access, Microsoft Word, Trabalho Em Equipe, and 10 others.

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  Uninove - Universidade Nove De Julho

  Sistemas De Informação