Responsible for oversight/management of UAT and Production Operations teams in charge of multiple enterprise wide business channels including: Canadian Banking, International Banking, Global Wealth & Trade, Call Centre TechnologyImplement and advise on new business/initiatives, process and procedure to advance Scotiabank’s vision and ensure operations runs smoothly while mitigating risk to our internal and external clientsManage training initiatives, guide hiring/staffing and ensure that operations and production support are aligned to meet the key needs of the business.Manage and negotiate strategic partnerships and projects while maintaining specific budgets and cost controls.24 x 7 x 365 major incident support and consultation for production support to global business units world wide across multiple times zones and sites (local and remote)

Provide highly specialized technical leadership in the analysis, design, development, and support of cost effective, mission critical, online, real-time financial trading, risk management and decision support systems. Responsible for the implementation of cost effective applications to meet the business objectives by providing detailed technical designs, investigating and recommending new technology. Ensure all applications developed have a high degree of integrity, reliability and availability to meet the requirements of the online transaction processing environment.Provide technical expertise, guidance, advice and knowledge transfer to all support staff on all aspects of client/server computing, programming, database technology, networking within a multi-protocol environment. Consult on departmental standards surrounding systems architecture, application development, systems integration, data modeling, testing, as well as, performing reviews and walkthroughs of all major project deliverables to ensure the quality and completeness of functionality.Undertake project leader role to the most technically complex applications by developing detailed work plans, scheduling resources, monitoring progress against plan, ensuring development is conducted according to standards, providing leadership to staff and reviewing all work delivered.Administer production and user acceptance testing application support to the most complex technical problems on all applications that service each business unit by analyzing problems, implementing solutions and developing new procedures surrounding support. 24 x 7 x 365 support to global business units world wide across multiple times zones and and sites (local and remote)Provide leadership and specialized consultation in defining, planning and maintaining a strategy for the architecture, development and implementation of technology and associated systems to provide effective technical consulting and support services.

Consistently meet/exceed user expectations for delivery of critical Domestic & Intl Corporate and Executive Office availability for production Batch and Online processing through first line technical support activities.Perform recovery and provide first line support for all batch processing failures, telecommunication failures, performing impact analysis on a multi-platform (mainframe & mid-tier) highly integrated and complex batch processing schedule, adhoc processing and BF’s, international ABM after hour availability, participating in multi-department problem recovery task forces and performing problem documentation to prevent recurrences.Identify research and recommend process/application improvements designed to maximize the available recovery window and optimize efficiencies by reducing workload/compliment. This includes documentation of requirements, negotiating development improvements, and liaising with various support units to coordinate implementation.Determine and communicate end user requirements to the Sr. Management, and participates in the development of activities related to the solution or designs and develops the solution within policies and guidelines of the Bank’s system control requirements, meeting operational, security and audit controls as applicable.Support Scotiabank's batch processing environment in the attainment of superior quality customer service for both Canadian & Intl Banking platforms including the following support rolesSafeguard data integrity for all production data in regular and recovery situations. Contribute to the accuracy and integrity of Financial Applications by ensuring all auto balancing routines are properly completed and escalate out of balance conditions to Senior Management.IT Project Management / Liaising / coordinating between various Support Groups, IBM and International Systems & Operations Problem Management systems to ensure that information is passed from one system to another.

Responsible for the consistent delivery of critical batch scheduling services processed on the IBM mainframes and client-server systems on a 7 x 24 basis.Review, assess, approve and implement all change requests to implement changes to batch applications with minimal risk into the production environmentDocument new processes for batch processing applications running on such job scheduling environments as CA7, Autosys, UnicenterOperate/Monitor the online CA7 scheduling system and CA Unicenter/Autosys including performing manual scheduling and jcl updates as requested, identifying job failures and scheduling abnormalities and taking corrective action to resolution

Scope development of internal and external websites alongside R&D and third partiesMaintenance of Customer Online Files.Developed intranet and internet along with the creation of technical storyboards for Research and Development.