Lucas Johnson Email & Phone Number

Chicago, Il, Us

Omaha, Ne, Us

Omaha, Nebraska, United States

▪ Conducted comprehensive testing of new software applications and updates to ensure functionality aligns with user requirements and performance benchmarks, documenting all test cases for development team review.▪ Collaborated with the software development team to identify system requirements, contributing to the iterative development process through timely feedback and detailed bug reporting.▪ Utilized a variety of testing methodologies, including manual testing and automated testing frameworks to ensure software reliability and user satisfaction.

Omaha, Nebraska, United States

▪ Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime and disruptions.▪ Helped train and assist new members of the IT support team when requested.▪ Provided technical support via phone and in-person, effectively addressing a wide range of IT-related problems.▪ Documented and tracked support requests in a ticketing system, maintaining accurate records of issue resolution and user interactions.

Omaha, Nebraska, United States

▪ Mentored and supervised campers in various activities, promoting teamwork, responsibility, and personal growth.▪ Designed and executed engaging and age-appropriate recreational programs and activities.▪ Trained in first aid and CPR, responding effectively to medical emergencies, and providing immediate care when necessary.

Omaha, Nebraska, United States

▪ Assembled and reset ballrooms for large banquets.▪ Served guests while resolving minuscule problems that could sometimes occur. ▪ Trained and assisted new employees when presented.

Omaha, Nebraska, United States

▪ Managed and organized Heider Hall residents’ mail, facility requests, and guest check-ins.▪ Supervised Heider Residence Hall entrance.▪ Communicated with resident directors and advisors on adapting the Hall to improve its safety.

Omaha, Nebraska, United States

▪ Managed live zoom sessions for two courses during the second semester.▪ Coordinated and managed the chat room, developing breakout rooms, and tech support for audio and video. ▪ Assisted in adding times for accommodations in the course learning management system.▪ Worked in file management in the course learning management system.