Lucas Johnson Email & Phone Number

Omaha, NE, US

Omaha, Nebraska, United States

• Conducted comprehensive testing of new software applications and updates to ensure functionality aligns with user requirements and performance benchmarks, documenting all test cases for development team review.
• Collaborated with the software development team to identify system requirements, contributing to the iterative development process through timely feedback and detailed bug reporting.
• Utilized a variety of testing methodologies, including manual testing and automated testing frameworks to ensure software reliability and user satisfaction.

Omaha, Nebraska, United States

• Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime and disruptions.
• Helped train and assist new members of the IT support team when requested.
• Provided technical support via phone and in-person, effectively addressing a wide range of IT-related problems.
• Documented and tracked support requests in a ticketing system, maintaining accurate records of issue resolution and user interactions.

Omaha, Nebraska, United States

• Mentored and supervised campers in various activities, promoting teamwork, responsibility, and personal growth.
• Designed and executed engaging and age-appropriate recreational programs and activities.
• Trained in first aid and CPR, responding effectively to medical emergencies, and providing immediate care when necessary.

Omaha, Nebraska, United States

• Assembled and reset ballrooms for large banquets.
• Served guests while resolving minuscule problems that could sometimes occur.
• Trained and assisted new employees when presented.

Omaha, Nebraska, United States

• Managed and organized Heider Hall residents’ mail, facility requests, and guest check-ins.
• Supervised Heider Residence Hall entrance.
• Communicated with resident directors and advisors on adapting the Hall to improve its safety.

Omaha, Nebraska, United States

• Managed live zoom sessions for two courses during the second semester.
• Coordinated and managed the chat room, developing breakout rooms, and tech support for audio and video.
• Assisted in adding times for accommodations in the course learning management system.
• Worked in file management in the course learning management system.