Lead and manage all branch staff to deliver consistent Customer Experience, and to achieve optimal profitability as well as business targets in line with CIMB Bank's strategic objectives. Product Focus: ASB Loan, Housing Loan, Unit Trust, Bancassurance, Structure Products, CASA, EB/CB Loans, Payroll & Remittance.~ Sales Planning & Execution ~ Sales / Operations Management~ Customer Relationship ~ Compliance ~ People Management

~ Responsible for the development & growth of Personal Banking and Wealth Banking and to ensure quality service and operational effectiveness. ~ Lead, motivate and manage a team of Personal Banking and Relationship Managers in bringing in sales to meet targets. ~ Ensure adherence of the team to Bank's internal policies, business processes and regulatory requirements including complying with the BNM and related Acts. ~ Responsible to create branch actives such as Banca Day, Investment Talk Dinner, Corporate Employee Program and School Project.~ Ensure Wealth Banking Centre has professional customers service to achieve a high level of customer satisfaction and retention, especially achieve of service excellence to Wealth Banking Customers.~ Consistently giving referring and cross-selling the bank's retail product to the branch different segment such as business banking, commercial banking and mortgage department.

I was promoted to Assistant Manager from Senior Executive in year Jan 2016, subsequently moved up the career ladder to Manager in year Apr 2017. This two promotion is an internal promotion for the corporate ranking in the organization, however my job role and job title remain the same as Relationship Manager. The details for the promotion as per below : Apr 2017 to Present : Relationship Manager (Manager)Jan 2016 to March 2017: Relationship Manager (Assistant Manager)Oct 2013 to Dec 2015 : Relationship Manager (Senior Executive)1. Provide truly professional customers service to achieve a high level of customer satisfaction and retention, especially achieve of service excellence to Premier Customers.2. Responsible for achieving individual and branch targets, example Premier and Wealth Management products - Unit trust, Dual currency Investment, Bancassurance, Structured products and etc.3. actively and consistently updating / reviewing Premier Customers portfolio by using asset analysis and Financial planning tools. Update customers on financial and economic outlook and issues.4. using needs based selling approach to offer wide range of financial solutions and build strong customer relationship.5. consistently giving referring and cross-selling the bank's retail product to the branch people.

1. to promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Personal Financial Centre and through aggressive marketing efforts. 2. Achieve new business and customer acquisition goals within the Mass Market segment and manage relationship in accordance with the bank’s customer service guidelines.3. Source and call on individual prospects as well as organize and conduct sales presentations to groups, clubs, associations, companies and other organizations within the assigned branch.4. Actively manage customers financial well-being according to their investment needs and objectives.5. Increase the size and quality of clients’ portfolio by providing sound financial advice and offering customized product solutions in accordance with the bank’s prescribed standards as well as industry regulatory requirements.6. To ensure aggressive sales targets for all relevant products are met, in addition to meeting client service quality standard set by the bank.

1. Manage the agreed business activity levels, grow the Value of New Business (VONB) via agency distribution channel within the assigned territory and meet defined KPIs.2. Implement and manage agency initiatives to achieve agency growth targets in recruitment and development, and support execution of training programs.3. Provide operational support and monitor the progress of the business plans and enerate activity reports to update agency leaders to track performance of their agencies.3. Conduct regular coaching sessions and focus on development programs to improve the level of competencies and readiness of agents for their career advancement within the agency force. (Such as PCE & CEILI Examination Training,New Agent Training, and Etc.)4. Co-ordinate company agency events to support agency business growth and build strong relationship to achieve high retention of quality agents.5. Execute sales and promotional programs to drive sales among leaders as well as agentsPlan and execute remedial actions in collaboration with superiors consistently to ensure achievement of agency business goals and targets.

Provide the best financial solution to meet customers' needs by promoting a comprehensive range of products and services. Such as Bancaassurance, Unit Trust, Credit Cards, Motor Insurance and etc. At the same time,initiate business development activities and planning for diversified business growth and profitability.Acquire potential customers and develop good relationship through quality services.