• Identified new and existing SME clients’ needs, and performed analytical work on their businesses to provide customized financial solutions• Write up credit applications for new accounts, and ensure timely review and renewal of existing accounts• Monitored and encouraged utilization of existing facilities and actively identify potential opportunities for cross-selling of products• Develop and build long term business relationships with key deposit and loan customers to secure branch deposits and drive referrals from customers• Understood and complied with bank policy, laws, regulations, and the bank's AML/CFT Program, as applicable to job duties. Included but is not limited to; complete compliance training and adherence to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

• Contributed to the achievement of branch sales goals through a consultative sales approach with new and existing customers.• Effectively cross-sold bank products and services.• Assisted with centralized underwriting department on consumer loans, loan applications, and loan closings. • Provided exceptional customer service by acknowledging customer complaints and followed established complaint processes to ensure customer satisfaction.• Handled customer transactions quickly, accurately, and efficiently. • Maintained in-depth knowledge of products and services, including digital services and delivery options. • Supported customer usage of products and services in the manner most convenient for them.• Participated in branch promotions and marketing initiatives.• Understood and complied with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. Included but is not limited to; complete compliance training and adherence to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Worked with the laboratory technician department in the mass communication building. Performed a wide variety of duties such as assisting students with their inquiries, maintaining laboratory equipment, and cooperating with student exam proctors.

Worked under the Property & Casualty Underwriting department.• Assisted in preparing, analyzing, updating and checking shipping insurance data• Prepared presentation reports for company use• Prepared and enhanced training material relating to shipping and cargo underwriting work.• Participated in company's promotional and transition activities• Maintained internal models/templates and benchmarks.

Worked under the actuary department. • Reconciled, prepared and analyzed data regarding health and life insurance policies.• Prepared presentation reports to explain analytics results.• Prepared and enhanced training material related to analytics/actuarial work.• Maintained internal models/templates and benchmarks.

Trained within the Payroll and Bookkeeping department, and secretarial and legal services department. Assisted with filing financial documents into the right places.