Contracts Manager for Canada Market

Responsible for maintaining and increasing employee morale, partnering with site leadership to ensure business objectives were being met while providing a respectful and fun place to work.• Drove a culture of recognition resulting in profitable growth, best place to be, building and impacting communities, and project management.

Responsible for delivering an excellent customer service experience in every and every interaction with the company's clients and stakeholders.

Responsible for maintenance of the current portfolio of partners, combined with the growth of the same within the projections stipulated by the stakeholders. Hotel portfolio management premium tracking in Sao Paulo and Minas Gerais; - maintenance and performance development of 70+ partner hotels.• Portfolio growth in both active hotels and profitability compatible with investors' expectations.

Responsible for financial management of the payment mode offered to customers for hotel reservations in hotels accredited in this modality. Responsible for a team of 07 Collection Analysts. • Participated in the implementation of issuance of protest titles to hotels with long debts; - mapping and management of long debts of the main hotel networks partner.• Recovered 600k+ thousand reais in outstanding commissions from hotels not linked to hotel networks, 500k thousand reais in outstanding commissions from hotels linked to hotel networks.

Responsible for managing the expenses generated by the process of selling the services marketed by the company.• Preparation of weekly reports for stakeholders, reporting the status of losses x goal/month - Suggestion, Assignment and Control of action plans for continuous improvement in departments.

Responsible for a team of 05 Quality Monitors and 03 Training Analysts.• Consolidation and weekly presentation of the indicators of Monitoring and Training for the management and board. - Continuous reviews and improvements in training contents and monitoring indicators.

Responsible for team of 05 Training Multipliers. • Consolidation and weekly presentation of the indicators of the area for the management. • Creation and updating of content for training of Travel Consultants and Analysts. -• Monitoring of indicators of quality monitoring and preparation of recycling for the areas. • Implementation of e-learning training in the company. • Allowing you to train associates at any time under any conditions.

In charge of controlling the department's incentives budget, project planning, and development aiming at the optimization of telesales sales indicators. • Participated in the implementation of projects and creation and implementation of Travel Library Blog and Consultant of the Month hitting benchmarks including sales goals, quality scores, and absenteeism reduction.

Sales Consulting for B2W Viagens clients. Being responsible for the sale of air tickets and international travel packages. - Attracting and loyalty of new clients. Through a differentiated service to those interested in our products. - In this role it was possible to develop skills such as: Rapid Reasoning, Negotiation, Pro-Activity and constant search for knowledge and updates. "During the time I was in this position, I was considered the best salesperson on the team in a some months"!

Quality analyst of the Sabesprev and Vale do Rio Doce health Plans