Lucas Santos Email & Phone Number

Vancouver, British Columbia, Canada

- Facilitates the Agile process.- Scrubs product backlogs, assisting developers with breaking down epics and estimating user stories.- Leads scrum meetings, including sprint planning, standups, and retrospectives.- Organizes the teams' day-to-day, working with the leads to remove blockers from the team.- Coordinates the monthly product releases and publishes release notes, ensuring all key stakeholders are informed of the changes in a release.- Performs hands-on manual quality automation testing for the products built.

Vancouver, Canada Area

- Liaise between internal and external team members and clients.- Translate business requirements into technical specifications- Provide technical advice, guidance and training to our clients- Conduct technical analysis, providing insights, giving advice, and improving our solutions.- Created a Selenium/Java solution to automate the test of new features, implementing a quality assurance process to the project that reduced support tickets for new products by 70%.

Vancouver, Canada Area

- Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.-Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with the outcome resulting in enhanced performance.- Removed obstacles for the team by escalating an issue to leadership resulting in early delivery of customer issue solution.

Vancouver, Canada Area

- Worked with the project manager to analyze test requirements.- Prepared and executed test cases, manual steps and test reports for an iOS/Android app and a wearable device localized to 5 different languages (English, Spanish, German, Italian and French).- Implemented a script application to extract and organize the results of the tests, leading to a reduction of 30% in the log extraction time.- Performed device issues assessments, reproducing defects and interviewing project participants.

São Paulo Area, Brazil

- Designed conceptual models for the payment processing solution using a Java Framework and Oracle Database.- Managed projects developed by an offshore provider such as the development of a new acquirer solution.- Worked on mapping features and communicating with other business areas involved, using my experience in reverse engineering techniques to migrate the legacy system to Java.

São Paulo Area, Brazil

- Worked directly with the client to implement a solution in NATURAL/ADABAS to migrate the HR system from Sudameris Bank to ABN AMRO, as part of the migration project.- Acted as the first point of contact with the client in case of errors or system maintenance, available 24/7.- Experienced in many stages of system development life cycle such as requirement gathering, data modelling, development, testing, system integration, performance enhancement programs and deployment.

São Paulo Area, Brazil

- Designed technical specifications based on business requirements for migration projects in the Bank Industry. - Developed mainframe applications using COBOL and DB2 on IBM Visual Age, and JCL scripts. Executed unit and integration tests to guarantee the quality of the product delivered.- Participated in a multi-cultural project for a Major US Health Insurance Company with members from the US and India.-Worked on the implementation of business functionality that included new modules to be designed and built, with the opportunity of interacting directly with the Client Project Lead at US location.

Postgraduate Certificate, Information Technology Project Management

This program provides knowledge in a variety of Project Management methodologies (traditional waterfall, incremental, iterative, agile).

Bachelor Of Technology - Btech, Internet Systems

Programming and web programming languages, system methodologies (object-oriented analysis and design), Internet client and server side.