Data Analyst/Analytics engineer professional with more than 7 years of experience in various industries such as banking, retail, multi-level marketing, customer experience, credit recovery, and digital analytics. I have experience working on various projects involving database design, ETL/ELT packages, and data product development, including dashboard building, automated reporting, business analysis, development, and documentation. I ensure that all client requirements are met during the project's development and implementation stages.Always learning, with strong analytical, organizational, and team skills, able to work with minimal supervision, and able to adapt quickly to changes.Technology stack - SQL, Python, Spark, Azure Databricks, GCP, BigQuery, Teradata, Oracle, SQL Server, Hive, Airflow, Jenkins, DBT, DataOps, Google Analytics(ga3/ga4), Microstrategy, Power BI, Looker, Excel, PowerPoint
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Senior Data AnalystWebmotorsSão Paulo, Brazil
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Senior Data AnalystMath Group Jul 2024 - PresentBrazil- Currently part of the Customer Engagement Squad at BV Banking- Provides end-to-end support for data products, from discovery and technical refinement to final delivery, including dashboards with a focus on effective storytelling- Manages ingestion of tables into trusted and delivery data layers- Maintains and optimizes data pipelines- Analyzes journey metrics to ensure data integrity- Supports and collaborates with business units- Leads the migration of jobs and notebooks from Azure to GCP using Databricks -
Senior Data AnalystMath Dec 2022 - Oct 2024Brazil- Working for Bradesco Banking, in the Customer Experience team responsible for overseeing all customer interactions across digital channels (Web and App).- Works as a Data Analyst in the data product development pipeline- Focuses on delivering data products, including dashboards, studies, report extractions, and hypothesis testing- Provides end-to-end support for data products, from initial discovery to technical refinement and final delivery- Emphasizes effective storytelling in dashboards to communicate insights clearly- Ensures data integrity and supports data-driven decisions across digital experiences
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Business Intelligence AnalystHinode Group Mar 2022 - Dec 2022Barueri, São Paulo, Brazil- Part of the Commercial Intelligence team, supporting the Commercial team with data-driven insights- Provided data analysis to inform campaign strategies- Conducted periodic and ad hoc studies on consultant network behavior- Developed CRM strategies and lifecycle metrics- Reported on key revenue indicators for Brazil and select LATAM countries, including Colombia and Peru- Enabled strategic decision-making with comprehensive data insights across multiple markets -
Management Information System AnalystHinode Group Mar 2021 - Mar 2022Barueri, São Paulo, Brazil- Part of the Customer Experience team, focusing on support data for voice and chat channels- Maintained and analyzed customer support data for performance insights- Created regular reports to monitor key customer service metrics- Developed dashboards for real-time tracking of support interactions- Prepared weekly presentations for the company’s senior leadership- Provided actionable insights to enhance the quality of customer support
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Business Intelligence AnalystZanc Assessoria Nacional De Cobrança Oct 2019 - Mar 2021São Paulo, Brazil- Served as a Planning Analyst with a focus on digital operations for credit recovery- Conducted operations through digital channels like WhatsApp and Virtual Agent- Performed strategic profile analysis to guide recovery efforts- Defined and executed targeted campaigns for credit recovery- Calibrated goals to align with campaign performance metrics- Generated and managed mailing lists to optimize outreach efforts -
Quality Control AnalystZanc Assessoria Nacional De Cobrança Jan 2019 - Oct 2019São Paulo, Brazil- Worked as a Quality Analyst focused on consolidating and measuring customer service quality- Conducted studies to represent service quality metrics for the operation- Developed and updated materials to present quality indicators to clients- Prepared detailed reports showcasing operational performance in customer service- Provided operational support to managers and team leads- Ensured continuous improvement by analyzing and sharing insights on service quality
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Quality Control InternZanc Assessoria Nacional De Cobrança Jul 2018 - Jan 2019São Paulo, Brazil- Worked as a Quality Intern, supporting data management for operational performance- Updated databases and maintained dashboards for tracking service quality- Assisted in data manipulation to ensure accurate reporting of operational metrics- Conducted evaluations of customer service interactions- Ensured compliance with client guidelines in service evaluations- Supported the quality team in maintaining high standards in customer service
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Production LeaderParuzias Cosméticos Jan 2017 - Mar 2018São Paulo, Brazil
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Production AssistantParuzias Cosméticos Jan 2015 - Feb 2017São Paulo, Brazil
Lucas Morais Skills
Lucas Morais Education Details
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Tecnologia Em Gestão Comercial E Marketing -
Information Technology -
Information Technology -
Information Technology
Frequently Asked Questions about Lucas Morais
What company does Lucas Morais work for?
Lucas Morais works for Webmotors
What is Lucas Morais's role at the current company?
Lucas Morais's current role is Senior Data Analyst.
What schools did Lucas Morais attend?
Lucas Morais attended Universidade Anhembi Morumbi, Faculdade Impacta Tecnologia, Senac Brasil, Senac Brasil.
What skills is Lucas Morais known for?
Lucas Morais has skills like Microsoft Office, Banco De Dados, Microsoft Sql Server, Microsoft Word, Sql, Marketing, Microsoft Excel, Etl, Planejamento, Empreendedorismo, Google Data Studio, Dashboards.
Who are Lucas Morais's colleagues?
Lucas Morais's colleagues are Richard Makhlouf, Tarik Martins Carvalho, Bianca Magalhães, William Abelo, Julio Souza, Camila Fadul, Laércio Luiz Obici Junior.
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Lucas Morais ∴
Attorney | Business Consultant | Technology Manager | Digital Transformation | Artificial Intelligence | Applied Neural Networks | Master’S Candidate In Technological Innovation At UfmgDivinópolis, Mg -
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