Lucas Patterson Email and Phone Number

Successfully migrated Exchange 2010 to Exchange 2016 across 11 sites. This was achieved by working within a highly locked down environment by group policies, VMware machine polices, Citrix NetScaler’s and firewalls. It was a challenging task to complete.· Led a project to extract and export 300TB of Enterprise Vault 11.01 data to Exchange 2016 Archive mailboxes while decommissioning 7 Enterprise Vault servers and cleaning the Active Directory.· Worked with system owners and application teams to migrate application using Exchange 2010 to Exchange 2016 relays using Citrix NetScalers.· Migrated application servers from the primary datacentre site to the new site.

· Managed multiple Exchange environments for over 150,000 mailboxes.· Managed the installation of Exchange updates keeping all Exchange servers up to the latest security levels.· Oversaw issue troubleshooting with the Exchange fleet limiting impact to the organisation· Restored data from Commvault when required.· Validate d and presented team changes to the wider business.· Managed and maintained Mimsync across domains· Enabled Office365 cross federation and managed mailbox migrations

Working with Project managers, Infrastructure teams and Solution architect's to ensure that project deliverable's are achieved and milestones are on time.• Datacentre VMware physical to virtual migrations• Enterprise Vault upgrades• Escalation's and assist other teams

• SME Messaging Exchange 2010.• Manage Exchange 2010 DAG cluster, work with other IT teams with any issues and escalations. • SME Lync 2010/2013/Skype for Business. • Upgrade an on-premise Lync2010 installation to Lync 2013 and to Skype for Business. Manage user issues/problems and escalations. Troubleshoot any issues.• Active Directory transformation Project. • Design new active directory and configure group policy in accordance with new V/Line business units. • HP EVA 4400/6300 and 3PAR SAN. • Create or remove storage to requested servers/clusters. Manage alerts and upgrades to storage systems.• Microsoft File and Print cluster 2008R2. • Create requested new shares and troubleshoot cluster issues. • NetBackup.• Assist the backup team in troubleshooting backup issues.• PowerShell Scripting. • Exchange 2010 and morning checklist. • F5 LTM. • Working with the network team to implement Skype for Businesses/ Exchange 2010 and provide support for new applications. • Support V/Line applications team• Support with SQL / CRM • Rotating on-call support.Work with the team in working a rotating roster

• Exchange 2010 / Exchange 2003 Migration• Symantec Bright email archiving • Blackberry Services• Microsoft stack AD,DNS,DHCP and Windows clustering• Microsoft ISA 2006 • Working with HP vendor to deliver HP IAP email archiving upgrade project• Window updates deployments • Facilities/Datacentre manager• VMware 5 • On-call rotating roster

• Troubleshooting desktop issues• Desktop deployments - Imaging workstations• Software deployment with SMS• Attending to user offsite and resolving problems.• Setting up printers and resolve printer faults with vendors

• Providing 1st level Support to 1500+ user base• Software installations• Troubleshooting issues outlook 2003 and application support• Troubleshooting RSA and Citrix issues • Participate in after-hours shift roster

Allocate work for Telstra technicans for Victoria,South Australia, Dept of Defence.