Lucas Castro Email & Phone Number

State Of Minas Gerais, Brazil

- Guide MSP customers (IT) through implementation, setting up goals, andhelping them achieve success.- Help Account Executives and Account Managers to close new deals andrenewals.- Manage KPIs and weekly report to management.

- Manage customer onboarding, activation, and satisfaction.- Control customer KPIs and set up Quarterly Business Reviews to understandthe customer progress and evaluate future strategies.- Deal with contract renewal negotiation and UpSells.- Automatize internal processes to optimize the team's operation.

- Manage customer satisfaction and deal with crises through different channels. - Implement satisfaction KPIs based on NPS and CSAT methodology, and create frequent reports to monitor customer satisfaction. - Elaborate reports for the Customer Support Department in order to suggest improvements to its structure and performance.

Belo Horizonte, Minas Gerais, Brasil

- Responsible for assisting customers through different channels, such as email,virtual chat, video call and over the telephone.- Help clients achieve better results, understanding their needs and assisting inmeetings.- Create weekly results reports to present in team meetings.- Maintain a constant learning process about digital marketing and salesstrategy.

Belo Horizonte E Região, Brasil

- Treinamentos personalizados sobre plataforma, marketing digital, vendas e estratégia para eventos;- Negociações e gestão de crise com foco no sucesso do cliente;- Produção de conteúdo para auxiliar organizadores a utilizar melhor as ferramentas;- Estruturação de processos em conjunto com o time.

Belo Horizonte

Rock Content is the biggest content marketing company in Latin America. Today we guide hundreds of companies to achieve their revenue and growth goals monthly through complete inbound and content marketing strategy.Our job is focused on helping companies to increase their visibility in the market, to attract right consumers, convert them into qualified.

Bacharelado Em Administração, Business, Management, Marketing, And Related Support Services

Superior De Tecnologia Em Marketing, Marketing

Ensino Médio E Profissionalizante, Técnico Em Química