Thaís Bohn Abella Email & Phone Number

- Responding to incoming conversations through tickets, and emails.- Offering product related technical support - Taking pride in delivering exceptional customer experiences that leave clients amazed (providing red carpet experiences).- Knowledge Base Article development- Creation of internal procedures documentation- Participate in meetings, providing feedback about procedures to improve the operation results.

- Managing the entire recruitment process, including CV screening, phone/video screening, evaluating technical test answers, conducting HR interviews, assessing simulation test results, and extending job offers.- Continuously enhancing the hiring process, with a particular focus on the Customer Success Specialist position in BR, EN, and LatAm locales.- Collaborating with other teams within the People Team department to contribute to their initiatives and projects.

- Responding to incoming conversations through live chat, tickets, and emails.- Assisting customers in enhancing their websites by evaluating their requirements.- Offering technical support for various aspects including Web Hosting, Wordpress, emails, DNS, Domains, and more.- Adjusting the product to meet customer needs and actively promoting additional services through upselling.- Taking pride in delivering exceptional customer experiences that leave clients amazed (providing red carpet experiences).- Engaging in interactive learning through our Customer Success Academy, which includes valuable guidance and mentoring opportunities.- Assisting new specialists (juniors) by addressing their doubts and providing shadowing sessions for skill development.- Generating informative content that shares detailed information about procedures.- Overseeing daily operations and taking responsibility for shift results.- Enhancing performance by assisting specialists, addressing their questions, and organizing strategies to resolve queues effectively.- Participate in meetings, providing feedback about procedures to improve the opperation results.

- Responding to incoming conversations through live chat, tickets, and emails.- Assisting customers in enhancing their websites by evaluating their requirements.- Offering technical support for various aspects including Web Hosting, Wordpress, emails, DNS, Domains, and more.- Adjusting the product to meet customer needs and actively promoting additional services through upselling.- Taking pride in delivering exceptional customer experiences that leave clients amazed (providing red carpet experiences).- Engaging in interactive learning through our Customer Success Academy, which includes valuable guidance and mentoring opportunities.- Assisting new specialists (juniors) by addressing their doubts and providing shadowing sessions for skill development.- Generating informative content that shares detailed information about procedures.

Presidente da Empresa é responsável pela visão geral e gerenciamento das áreas e cuidado dos membros juntamente com RH. Além disso, entram as responsabilidades de representante legal, construção e acompanhamento do planejamento estratégico, gerenciamento da estrutura organizacional, controle e desenvolvimento das plataformas de comunicação e execução de projetos, suporte para as demais áreas.

Porto Alegre, Rio Grande Do Sul

É responsabilidade do Diretor de Projetos do CEANUT a supervisão de todos os projetos realizados pelos consultores, além da revisão dos mesmos. Além disso, diagnóstico e análise de viabilidade, seguida da elaboração de propostas de serviço, assim como a apresentação da mesma e o bom relacionamento com o cliente também são responsabilidades do cargo. Gerenciamento de projetos, organização, alocação de membros, gestão de equipes e desenvolvimento de estratégias de produtividade fazem parte das responsabilidades.

Porto Alegre, Rio Grande Do Sul

Responsável pela execução de projetos, reuniões de diagnóstico com clientes e pela prospecção ativa de novos clientes para a Empresa através de ligações.

Education record

Técnico, Chemistry