- Managing a portfolio of clients located in the United States and Europe.- Negotiating contract renewals.- Upselling and cross-selling within the current portfolio.- Providing technical guidance on using the tool (SaaS).

- Responsible for managing global strategic accounts with direct reporting to the Global and Latam board, with a client profile generating annual revenue of over USD 5 million.- Monitoring the performance of existing global contracts.- Working with a focus on cross-selling and generating pipelines in the Technology, Automotive, Manufacturing, Retail, Oil and Energy sectors, increasing the client's share of wallet through actions such as Paperless and ESG implementation.- Prospecting new business and opportunities within the client portfolio with the aim of revenue growth.Leading initiatives in partnership with local and global Pre-Sales, Operations, and Finance departments to bring new value propositions to clients through Digital Transformation, Machine Learning, and Artificial Intelligence.- Working strategically with other areas of the company to improve processes, products, and customer service.- Responsible for monitoring key performance indicators (KPIs).- Monitoring OKRs via Salesforce.- Mediating post-sales conflicts and negotiations with the customer base.- Monitoring the negotiation and product and service pipeline.- Development and consulting of BPO projects.Results and Deliverables:- Conducting BPO projects at Banco Toyota, with an annual revenue of R$ 2 million, negotiating the Digital Onboarding and Digital Mail Room project for Stellantis/FCA Group valued at R$ 3 million/year, and the Document Digitization Conveyor project for Volkswagen valued at R$ 2.5 million/year.- Achievement of annual target with new business and a 70% increase in NPS (Net Promoter Score) for the managed portfolio.- A history of 100% account retention in the last renewals (21/22).

- Qualification, development, and prospecting of major e-commerce companies in Brazil.- Localization of Onboarding/Sandbox and KYC workflows to the Brazilian market reality.- Offering acquiring and Cross-Border products to national and international clients.- Risk assessment and AML procedures for customer onboarding (high/low risk).- Negotiation and customer registration until "GO LIVE" and first sale.- Maximizing sales performance by establishing long-term relationships and providing the best customer service throughout the sales cycle.Results and Deliverables:- Participation in the implementation of payment methods such as Apple Pay, Samsung Pay, Google Pay, Boleto (bank slip), Payment Links, and traditional credit cards.- Participation in the implementation of a startup in the acquiring industry in Brazil.

- Management of a Hunter sales team with the objective of accrediting new customers, local merchants, to the PagSeguro payment system.

- Gap year for language study, internship, volunteer work and professional courses.

- Management of a sales team distributed in the 3 southern states of Brazil (RS/SC/PR) and instructor in the Regional South sales training for Cielo and Banco executives.- Management and prospecting of new customers in the HSBC/Bradesco Bank portfolio for the sale of acquiring and banking products and services.- Working in synergy with the bank's executive board's strategy to leverage opportunities.- Promotion - Regional Sales Manager, South.

- Management of an outsourced team for prospecting new customers for card payment acceptance.Results:- After 3 years in the managerial role, promotion to manage key accounts in New Markets in the state of SC, focusing on prospecting and managing accounts with annual card revenue of up to R$ 3 million.