Lucas Serna Email & Phone Number

Leesburg, Va

Leesburg, Va

Administration of Splunk systems spanning four network enclaves ranging in geographic location from West to East Coast. Design, configuration, and maintenance of complex data collection solutions that enables data generated and/or captured by infrastructure systems to be properly ingested and made available to the SOC's Security Analysts for review. Consistently deliver innovative solutions for emerging challenges by leveraging both knowledge of a wide variety of IT infrastructure systems and processes as well as a demonstrated ability to quickly learn unfamiliar products.

Bethesda, Md

Systems administrator for a classified cross-platform software development network consisting of over 100 users spanning two buildings on a closed enclave.Department level approving authority for Systems Access Approval Requests and Information Systems Security Exceptions.Branch level systems administrator (Linux) for an unclassified research and development network.Branch liaison for all Navy Marine Corps Intranet (NMCI) activity to include hardware and software procurement as well as printing and scanning resources (classified and unclassified).

El Paso, Texas Area

• Performed software and hardware installation and configuration, operating system installation and repair, installation of system updates and patches, and system performance monitoring.• Provided technical support, and analysis of IT hardware and software including Cisco Call Manager, Cisco switches, personal computer equipment, audio equipment, KVM switches, video switches and overhead projectors for the Battle Command Training Center.• Worked with other technicians to develop network design, documentation, and implementation to support instruction of ABCS (Army Battle Command Systems).• Analyzed network connectivity issues using cable testers, multi-meters and associated equipment.• Implemented cat 5 and cat 6 cable construction and repair when necessary.• Active directory design, implementation, and administration for ABCS classrooms.• Installed, configured, and implemented Cisco Call Manager and Cisco IP Phones for internal communications between classrooms and offices on site.• Administered virus protection in a Symantec Endpoint, managed server/client environment.• Utilized hard drive cloning machines, CD/DVD ROM cloning machines, and all associated software to facilitate system repairs and upgrades.• Maintained a knowledge base of system malfunctions and corrective actions.• Provided training and instruction to other technicians concerning updated procedures or tools.• Interacted daily with the customer to define any technical needs that were specific to the exercise or course of instruction.

Las Cruces, New Mexico Area

• Supervised, installed, maintained, and troubleshot signal support systems and terminal devices to include radio, wire, and battlefield automated systems.• Provided technical assistance and unit level training for automation, communication, and user owned and operated signal equipment.• Disseminated information services policy.• Prepared maintenance and supply requests for unit level signal support.• Operated and performed PMCS (Preventative Maintenance Checks and Services) on assigned vehicles.• Operated and performed PMCS on assigned power generators.• Responsible for accountability and career development of subordinate soldiers.

Las Cruces, New Mexico

• Analyzed and diagnosed computer issues using hardware and software diagnostic tools, online scanners, and functional tests.• Repaired/replaced hardware as necessary.• Repaired/replaced software including operating systems and applications as necessary.• Performed data backups and/or data recovery at customers’ request.• Maintained detailed logs of services performed on equipment.• Performed requirements elicitations for customers for new computer purchases as well as upgrades in hardware and software.

United States, Southwest Asia

• Supervised the simultaneous operation and maintenance of multiple secure voice (SINCGARS) and secure data (EPLRS) radio systems, a Tactical Satellite Radio, a graphical GPS location system (FBCB2), and ENM (EPLRS Network Manager) platform.• Successfully performed duties as a COMSEC custodian including the generation, transfer, and accountability of encrypted keys for secure communications. • Managed an EPLRS radio network of approximately 400 radios.• Facilitated bi-monthly cryptography updates by remotely “rekeying” the EPLRS radio network to comply with National Security Administration (NSA) information security guidelines.• Maintained an antenna farm containing over 20 antennas, each standing no less than 12 meters tall.• Routinely briefed higher management regarding current events at the site using Microsoft PowerPoint, Word, and Excel spreadsheet software.• Overcame language barrier to foster positive relations with local Iraqi workers contracted to perform generator maintenance and concrete construction.• Managed site logistics including ordering and inventorying food, water, fuel, and equipment to sustain 15 to 25 people.• The successful management of this site made it possible for a Brigade sized element of over 3,000 people to communicate over a 500 square mile footprint.• Successfully provided communications equipment support, training, maintenance and repair for a company sized element of approximately 100 people.• Installation and un-installation of computers, monitors, antennas, tactical radios, speakers, various hardware and all associated cabling in both vehicles and permanent structures.• Trained small groups of up to 10 individuals at one time concerning the proper use and caretaking of digital cryptographic keys and associated equipment.• Participated as a test player in the U.S. Army/Raytheon beta testing of the ENM communications package at the Electronics Proving Ground at Fort Huachuca, Arizona.

Associate'S Degree, Information Technology

Activities and Societies: Phi Theta Kappa and Golden Key International Honor Societies

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Activities and Societies: National Technical Honor Society