Neal Becker Email & Phone Number

Crystal City

Washington D.C. Metro Area

Bethesda, Md

- Optimized productivity by planning server builds, updating networks and upgrading/implementing applications and systems.- Enhanced cost savings by selecting/managing vendors for telecom and data cabling services for 3 office expansions, as well as liaised between the COO and the general contractor on other aspects of construction, ensuring timely completion.- Ensured client data safety on laptops by implementing a stolen laptop tracking technology and a laptop hard drive encryption program, and initiating a PGP Universal Encryption Server to centrally encrypt/administer all laptop hard drives and minimize travel security concerns.- Reduced physical server footprint by over 66% by interfacing with a local IT support firm and Dell to implement the VMware vSphere (ESXi) virtualization solution, eventually scaling to over 30 virtualized servers.- Expanded network file space by 150% and reduced server maintenance and upgrade time by over 92% by procuring a SAN to consolidate storage.- Streamlined operational efficiencies by transitioning program from a single PC Anywhere device to a Citrix MetaFrame farm.- Ensured trending software functionality by designing and upgrading the Citrix XenApp 6.5 serving over 100 local and remote users.- Planned projects to ensure timely and under-budget fulfillment while adhering to project scope.- Transformed IT departmental availability from 9-5 to 24/7 by leveraging remote support technologies to optimize support initiatives.- Drove encryption of over 50 laptops by using PGP Universal Server to enhance security levels.- Consolidated data storage to 4TB by planning, configuring and implementing the first SAN.- Supervised 2 desktop and network administrators to ensure timely completion for all Windows desktop and server operating systems from Windows 98 to Windows 7 configurations and installations.

Bethesda, Md

- Oversaw the IT team to ensure optimal performance for service delivery.- Optimized server reliability and infrastructure security by migrating the Netware File Server to a Windows Server 2000 on a Dell PowerEdge.- Enhanced security by implementing Active Directory on the network.- Initiated remote user web-based email access by migrating email from Eudora World Mail to Microsoft Exchange 2003 to drive productivity.- Automated hardware/software inventory control by implementing TrackIt Help Desk to prevent confidential client file/communication exfiltration.- Elected to the CPAmerica Technology Executive Committee for 6 consecutive years.- Partnered with the CEO to plan/implement a telephone system upgrade from Merlin Legend to Avaya IP Office with minimal downtime.- Collaborated with the Systems Assistant to establish and manage computer hardware lifecycles.

Bethesda, Md

- Observed security lapses, including absence of firewall and use of public IP addresses on internal PCs to manage risks and implement corrective action.- Increased file server reliability and infrastructure security by implementing network upgrades.- Ensured internal and external client satisfaction ratings by timely diagnosing, troubleshooting and repairing desktop, laptop and printer issues while driving actionable responses to questions, concerns or challenges.- Minimized workflow lags by detecting the Nimda virus file server infection and assisting in remediation.

Bethesda, Md