Lucas Correa Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, England, United Kingdom

London

● Launched Tempobet.com brand in Brazil ● Built and implement the minimum viable product (MPV) ● Developed a bespoke back office process ● Developed internal procedures in order to track records of customer interactions, process customer accounts and file documents ● Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties● Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them ● Identified operational issues and devised goals and plans to address them ● Monitored progress of the department toward goal attainment utilising measurable data in spreadsheet applications ● Conducted analysis of progress and held monthly meetings regarding goals and tasks. ● Managed a high-volume workload within a deadline-driven environment. Identify and assess customer’s needs to achieve satisfaction ● Built sustainable relationships and trust with customer accounts through open and interactive communication● Handled customer complaints. Provided appropriate solutions and alternatives within the time limits. Followed up to ensure resolution ● Followed communication procedures, guidelines and policies of the company ● Legal research and advice on online gambling regulation in Brazil aiming to educate the management team on the decision-making process ● Review of the Software Agreements celebrated between gaming and payment providers ● Provided support to the Head of Marketing and Country Manager on acquisition and retention campaigns● Created and managed the sports calendar in order to build newsletters and creative for banners● Attention to detail while testing all email campaigns to deliver an optimised version● Benchmarking report in order to provide information to the board on where the business is at in the industry

County Dublin, Ireland

● Managed a high-volume workload within a deadline-driven environment. Identify and assess customer’s needs to achieve satisfaction ● Built sustainable relationships and trust with customer accounts through open and interactive communication. ● Provided accurate, valid and complete information by using the right methods/tools ● Handled customer complaints. Provided appropriate solutions and alternatives within the time limits. Followed up to ensure resolution ● Kept records of customer interactions, process customer accounts and file documents ● Followed communication procedures, guidelines and policies of the companyAchievements: ● Always Overachieving all SLAs and targets. Increased cash collection by 40%● Managed and directed all aspects of incoming call center operations. Developed new procedures and inducements to address individual attendance.● Built rapport and trust quickly with clients and colleagues. Ensured that the call center is achieving maximum profitability and effectiveness

● Managed the judicial reorganization communication to all creditors. Organize creditors Assemblies ● Analysed legal and financial credits and preparation of the Judicial Trustee's creditors list ● Visited periodically the debtor company's head office and possible branches. Prepared the legal reports of the company under reorganization● Analysed the reorganization plan feasibility. Mediated between creditors and companies under reorganization● Achievements: Hired in a small team thus working with a high volume of workload and with critical delayed projects, as well. Prioritized the important projects increasing productivity. Managed to catch up those delays maintaining the quality and company's standard.

São Paulo E Região, Brasil

● Wrote pleas, petitions and other legal documents related to tax demands● Researched jurisprudence. Supported clients and other related professionals personally, virtually and by phone● Registered and archived documents both virtually and physically● Worked closely with clients and senior attorneys in the preparation and prosecution of patent applications, with opportunities available for involvement in opinion work and litigation● Drafted pleadings, reports, letters, briefs to advocates, memoranda to attorneys and other legal correspondence; ● Contributed to assessment of legal strategy and approaches to strategic impact litigation ● Researched on draft legislation, policy and international anti-corruption obligations and duties and drafted such submissions● Supervised junior members of the team under guidance from the Head of the Unit● Performed in – house legal duties which included vetting of media article and assistance with company secretary work and draft funding applications and reports● Achievements: Promoted twice in 3 years; worked actively in a huge lawsuit for a bank which was in debt. Managed to obtain positive decisions by the Judge which helped the bank to postpone the payment while it was recovering its cash flow

São Paulo E Região, Brasil

● Assisted in wedding ceremonies. Constant interaction with members of the public, ability to work in a group environment● Developed hands on training procedures for the induction and skills training of new staff. Provided help and support to customers by telephone, email and in the Notary office● Maximized time available to customers through great efficiency. Resolved customer inquiries and complaints in a professional manner. Provided timely responses to customer phone or e-mail communication and written correspondence● Collected and tracked relevant customer data and maintained accurate records ● Achievements: Always overachieved all SLAs and targets. Had the system knowledge needed to provide excellent customer service

São Paulo E Região, Brasil

● Constant interacted with members of the public, the ability to work in a group environment. Fully engaged clients, resolving questions and complaints.Provided help and support to customers by telephone, email and in the bank● Developed hands on training procedures for the induction and skills training of new staff● Responded to inquiries concerning credit card transactions, products, services, fees, Billing errors, payments, or any other Cardholder related request● Utilized branded sales, listening and negotiation techniques when responding to clients requests and actively working to identify opportunities to provide services, offered new products and balance transfers as well as card related● Offred offers/benefits to customers, resulting in added value to the Cardholder.● Achievements: Overachieved all SLAs and targets. Had authority to fully satisfy the clients in a respectful manner, using a sound and reasonable decision making process.

Doctor Of Law - Jd, Law

Associate'S Degree, English Language And Literature/Letters