Allen Wilson, Pmp, Csm Email & Phone Number

Los Angeles, California, United States

 Produce live sports game notes for national and regional broadcasts Research and document relevant statistical editorial content for use by on-air talent including in-game updates, highlight plays, historical milestones and unique trends and insights

Greater Los Angeles Area

 Research and document pre-game, potential team and player achievements, milestones and team win/loss game result scenarios for on-air use, graphics and discussion during studio highlights. Provide real-time relevant, live game flow analysis, relational historical data and details for use by on-air talent including in-game updates for developing stories, highlight plays and injury reports. Create and document post-game recap summaries with team and individual accomplishments, including milestones, streaks, and league and team standings. Developed documentation for game-flow reports, injuries and scores using MS Office applications.

Greater Los Angeles Area

 Managing development of business best-practices, ensuring compliance with governmental licensing requirements, insurance credentialing, HIPAA confidentiality, ADA compliance & client billing. Directed new office buildout project, creating safe environment for adult & children’s therapy. Buildout required communications, electrical, plumbing, sound-proofing & general site updates.

Greater Los Angeles Area

 Team Lead: Website Hosting Migration Project. Ensured website quality and continuity during hosting migration project including Joomla back-end upgrade, migrations tests and fall back procedures. Managed Web Team for PMI LA Chapter in creating chapter website events & front pages. Established new website standards to improve overall site visual presentation and functionality. Created Programs Web Team process documentation to shorten training time & improve efficiencies.

Greater Los Angeles Area

Project Managers work with various technical teams such as Database Engineering, Application Support, Systems Engineering and Network Operations. Specific tasks on each project include authoring functional requirements, developing project plans, managing tasks and teams on the project’s critical path, identifying and resolving issues, and managing the overall success of the project. Project Managers work closely with every facet of deploying and supporting all Ticketmaster products. Successfully led a wide variety of technical operations and engineering projects to on-time conclusion. Managed systems and network administrators, application specialists and venue support staff in product implementation impacting operations, financial, legal and client end-user functions. Conducted regular timeline, risk assessment and quality assurance meetings to evaluate compliance with project scope and requirements. Identified potential gaps in business policies and procedures.  Developed and documented processes to improve project management best practices specifically relating to Ticketmaster. ACHIEVEMENTS:  Led projects implementing new ticketing systems in US, UK and Australia which impacted all company departments including Finance, Engineering, Operations, call and retail centers and client venues. Implemented gift card programs creating new company revenue streams in the US, Canada and Mexico.  On-time completion of corporate PCI audit compliance for 2009. Relocated systems in regional Los Angeles, Detroit and Phoenix data centers to co-located data center facilities, resulting in reduced facilities and staffing costs. Implemented new Nimsoft application monitoring system for engineering and operations teams which resulted in increased visibility into systems operation and significantly reduced down and response time.

Greater Los Angeles Area

Managed high-profile data center initiatives nationally and internationally. Developed and documented new systems standards improving technology, customer service products and efficiencies. Successfully negotiated national pricing for data center hardware and services. ACHIEVEMENTS:  Managed ticketing systems and staff for Athens, Greece 2004 Olympic Games Managed data center and systems move in Chicago offices with zero downtime. Improved requirements for new hire data center staff, decreasing training time and increasing staff output and length-of-service retention by 80%.

Greater Los Angeles Area

Managed a staff of twelve, ensured the efficient 24/7 daily operation of Ticketmaster Los Angeles mainframe ticketing systems servicing venues and clients in the western United States. Maintained the integrity and security of ticketing systems software, databases and electronic payment systems. Negotiated contracts with data center fire, electrical and air conditioning service providers. Ensured compliance with PCI, SAS70 and Sarbanes Oxley audit requirements.ACHIEVEMENTS:  Tripled the number of ticketing systems from two to six with minimal staff increases.  Developed new, more efficient staff and systems process standards which were adopted nationally.

Houston, Texas Area

 Provided ticketing systems administrative and technical support to Ticketmaster clients and staff. Rebuilt seating manifest for Houston Astrodome improving high-demand sales efficiency by 30%. Developed customized sales history and demographic reports to help Ticketmaster and its clients more efficiently purchase advertising to targeted audiences.

Greater New York City Area

 Managed staff of ten systems operators and application programmers in the 24/7 daily operation of Ticketmaster’s mainframe ticketing systems servicing venues and clients in the Northeast United States. Managed season ticket production and applications for Ticketmaster clients including Madison Square Garden, New York Yankees and New York Football Giants.