Lucas Crooks Email & Phone Number

Tucson, Arizona, United States

Washington, District Of Columbia

• Managed processes and lead a team of over 45 associates and 2 supervisors for all front office functions including PBX phone operators, Executive Lounge, Concierge, Bell and Door, and the Front Desk• Responsible for scheduling concierge team and union and non-union executive lounge associates• Built team momentum to be on track to exceed guest satisfaction survey scores for check-in experience for 2020 • Helped launch new initiative to increase elite satisfaction for our highly traveled elite members• Conducted monthly one-on-one meetings with associates to set goals, provide feedback, and receive feedback on ways to improve our department

Washington, District Of Columbia

• Improved GSS check-in experience scores from a 78.3 in 2017 to a 79.1 in 2018• Increased GSS staff service scores from a 78.1 in 2017 to a 78.7 in 2018• Contributed to the success of a complete lobby and suite renovation while achieving the highest GSS check-in experience and staff service overall scores in the hotels history in 2018• Responsible for department schedules including front desk, bell stand, executive lounge, concierge and At Your Service• Embraced Marriott’s Take Care Culture by joining the hotel’s Take Care Committee and provided ideas to contribute to our culture of putting our associates first

Washington, District Of Columbia

Made positive contributions while working in different areas of the front office including the front desk, At Your Service Agent, and a Runner. Contributed to building brand loyalty and good guest relationships by leading with a yes, and delivering exceptional experiences. While working at Starr Pass I shared new ideas to improve front office processes and listened to others ideas which, in return, helped the front office keep a positive outlook and become more effective and efficient. Consistently exceeded expectations and worked as a team to provide lasting memories to guests.

Assist in day to day operations by consistently giving outstanding customer service. Purchased food for the store three times a week totaling over $24,000 a week in inventory.

Tucson, Arizona

Responsible for supervising box office, concession stand, theater clean up and supervising personnel. Lead within the work environment by delegating tasks and using motivational skills to exceed company standards.