Operations Specialist (Home Office)
CurrentIm responsible for evaluating pricing and transportation options in order to provide exceptional customer service while supporting the Operations Department and its domestic clients. I also assist with day-to-day activity of the dock as well as integrity of freight and warehouse operations.Duties include but are not limited to:-Through a network of internal and external transportation suppliers, use company training and experience to determine the most efficient, cost effective, time sensitive process of providing the requested Estes Forwarding Service.-Carry out assignments in conducting work for EFW and its clients, including evaluating multiple options regarding transportation; pricing, timing, availability, volume and other factors with frequent direction from management when appropriate. Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.-Serve as the front-line communicator for customer and vendor disputes. Handle such complaints and resolve them using exceptional customer service to preserve customer satisfaction, vendor relationships, and company reputation. Use discretion when determining situations that need to be escalated to management.-Effectively manage multiple tasks and work under pressure to meet deadlines.-Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery-Develop and maintain a positive working relationship with service providers.-Work flexible hours and various shifts.-Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing. Utilize the most efficient and cost effective routes.-Maintain on-time service integrity with a goal of 100% on time. Continually monitor and update shipments as defined by EFW Forwarding Services management policies.-Comply with company C-TPAT and TSA security procedures-Perform other duties as assigned
