Lucas Fermo Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Accolades earned while at Bell include eight Bell “Execution Excellence” awards, two Bell “Bravo” awards and the team lead of the 1st place team at the Bell 2021 Business Intelligence HackathonManaged a team of developers which designed and built complex campaign projects, including code review, while simultaneously managing the Data Engineering team (see position below)Technical liaison for all large projects and vendor partnerships for the Bell outbound deployment… Show more Accolades earned while at Bell include eight Bell “Execution Excellence” awards, two Bell “Bravo” awards and the team lead of the 1st place team at the Bell 2021 Business Intelligence HackathonManaged a team of developers which designed and built complex campaign projects, including code review, while simultaneously managing the Data Engineering team (see position below)Technical liaison for all large projects and vendor partnerships for the Bell outbound deployment teamDesigned and built an API for an SMS messaging tool which shortened timelines of several tasks by >95%Designed and built a reporting application which ensures the deployment of critical daily campaigns and predicts future outages, using Python Pandas and SQL Show less

Toronto

Manage a team consisting of Data Engineers constructing data infrastructure for outbound marketing campaigns regarding various tactics (SMS, Email and Social, among others)Plan, design and build Big Data assets for read-intensive operationsManage and optimize an Enterprise Data Warehouse for a large national companySolve issues with real time customer-facing marketing deployments on extremely short timelinesBuild containerized campaign data assets through Python… Show more Manage a team consisting of Data Engineers constructing data infrastructure for outbound marketing campaigns regarding various tactics (SMS, Email and Social, among others)Plan, design and build Big Data assets for read-intensive operationsManage and optimize an Enterprise Data Warehouse for a large national companySolve issues with real time customer-facing marketing deployments on extremely short timelinesBuild containerized campaign data assets through Python on the Red Hat OpenShift cloud platformManage the prioritization of data engineering deliverables through a series of Jira dashboards Show less

Toronto, Canada Area

Create targeted customer segments in support of marketing campaigns and communications using the IBM Watson technology Automate tasks of varying difficulty to expedite and improve campaign development, allowing for more complex campaigns and shorter lead timesQuality execution and coordination of campaigns across various outbound tactics including email, SMS, web/social targeting, MyBell app Operational monitoring to ensure all recurring and critical customer… Show more Create targeted customer segments in support of marketing campaigns and communications using the IBM Watson technology Automate tasks of varying difficulty to expedite and improve campaign development, allowing for more complex campaigns and shorter lead timesQuality execution and coordination of campaigns across various outbound tactics including email, SMS, web/social targeting, MyBell app Operational monitoring to ensure all recurring and critical customer communications are delivered and performingTake the lead in developing best practices and influence peers to adopt new insights Show less

5099 Creekbank Road

Contract position to establish a foothold for the direct selling needs of a new telecom brandUse Python, Tableau and SQL to clean, filter and visualize data for input to KPI dashboardsRaise caller conversion rate by finding and eliminating problem areas in IVRLower outsourcing cost by writing scripts and applications internallyAutomate majority of shipping processes through VBA and PythonIncrease turnaround on creating and editing customer facing pages and forms by… Show more Contract position to establish a foothold for the direct selling needs of a new telecom brandUse Python, Tableau and SQL to clean, filter and visualize data for input to KPI dashboardsRaise caller conversion rate by finding and eliminating problem areas in IVRLower outsourcing cost by writing scripts and applications internallyAutomate majority of shipping processes through VBA and PythonIncrease turnaround on creating and editing customer facing pages and forms by havingknowledge of web-based programming (HTML/CSS/JavaScript/jQuery) Show less

Ontario Food Terminal

• Manage inventory for Canada’s largest produce wholesaler using Dynamic NAV• Personally built a VBA application to expedite bill of sale input into ERP system by up to 100%, created using sequences of vlookup tables and range find methods• Generate Jet reports

Niagara Falls

• Set order schedule to ensure par levels are met• Sign off on food and drink delivery• Verify receiving order regarding purchase errors and quality control• Create list of food for prep cooks to prepare during the day• Accounting for stock

Toronto, Canada Area

• Maintain and update databases, perform data analytics using multiple data platforms• Translate large complex data into summary formats with observations, conclusions and recommendations• Work with management to prioritize business and information requirements

Toronto, Canada Area

Respond to customer inquiriers and quickly assessing customer's needs and problems.Responsible for taking customer returns and processing refunds, preparing merchandise for restockingAssist in setting up promotional displays and seasonal products