Lucas Fields Email & Phone Number

Mason, Ohio, United States

Mason, Ohio, United States

• Participate in the recruiting and onboarding process for hundreds of new-hire associates
• Conduct interviews for most park departments, making on-the-spot offer decisions
• Answer phone lines for both applicant’s and current associates, responding to all employment questions
• Confirm proper I-9 documentation while processing new associates, ensuring proper compliance

Mason, Ohio, United States

• Ensure a smooth and efficient arrival experience for all park guests in all Admissions and Guest Services locations
• Oversee three to four Admissions and Guest Services supervisors and locations per day
• Document supervisor and associate matters, coaching to improve their work performance
• Resolve guest situations inside the park, outside the park, inside guest services, and over the phone using Guest Management System databases
• Ensure successful daily operation of a major theme park gate while building positive team morale
• Enforce proper guest entry procedures to eliminate pass misuse and promote loss prevention

Mason, Ohio, United States

• Trained admissions associates on locations in the department to ensure efficient operation
• Lead teams of 10-15 associates daily in different locations, ensuring to answer all their questions and problem-solve issues arising with guests or associates
• Adjusted staffing in location to meet attendance expectations while changing accordingly depending on crowds
• Audited associate performance; delivered immediate feedback to ensure consistent operation

Mason, Ohio, United States

• Shadowed current supervisors overseeing admissions locations in our department
• Understood park used computer programs including Gate Central and Accesso for troubleshooting pass and ticketing escalations
• Learned a thorough Rides Admissions Program to accommodate guests with varying cognitive and mobility impairment
• Expanded knowledge base of department by working in more areas including assisting guest situations in the guest services office and call center
• Trained new associates and provided ongoing support to ensure that they were able to effectively handle guest inquiries

Mason, Ohio, United States

• Greeted guests and verified tickets as they entered Kings Island
• Provided a positive first impression of the park at the parking tolls plaza, overseeing multiple plaza lanes and assisting guests
• Processed park season passes by interacting with guests, taking season pass member photos, and entering guest data into a database
• Sold tickets and season passes, upselling products to give guests the best experience including drink and dining plans, Fast Lane passes, and additional experiences

Cincinnati, Ohio, United States

• Sell zoo admission upselling the best ticket packages for guests while gathering market research data collecting geographic information
• Ensure the safety of guests while operating the zoo's carousel and train attractions
• Welcome guests into the zoo while scanning tickets and troubleshooting ticketing issues
• Direct traffic in the zoo's parking lots to ensure smooth and efficient traffic flow
• Use different computer software to rent wheelchairs and ECVs, while answering questions at the Zoo's Welcome Center

Orlando, Florida, United States

• Operated the Peoplemover and Astro Orbiter attractions at the world's most visited theme park, the Magic Kingdom
• Ensured the safety of all guests by assisting in loading and unloading procedures, doing so in an efficient manner to maximize capacity
• Communicated critical safety information to guests through verbal and nonverbal instructions
• Greeted guests at rides, being a resource for questions about our rides or about the Magic Kingdom
• Assisted with crowd control in the parks popular fireworks show, drawing tens of thousands of guests daily

• Communicated with guests in the arcade to assist them in product selection for arcade games, bowling, mini golf, and prize redemption
• Assisted in other areas of the resorts retail department including their front entrance gift shop, candy shop, and MaqiQuest game
• Recognized for being the top product up-seller for the department on multiple occasions
• Catapulted location from one of the poorest in the chain for sales statistics, to one of the highest in the chain, upselling guests at times 60+ times per night
• Assisted other departments including game technicians in the arcade, and aquatics when needing additional staff

Monroe, Ohio, United States

• Packed customer orders by boxing, taping, and protecting goods to prepare for shipment
• Met hourly quotas of over 60 hourly packages to ensure operational efficiency expected from Amazon
• Worked as an essential worker during the COVID-19 Pandemic
• Cross-trained in other roles such as waterspider to deliver packaging equipment to other associates to improve efficiency

Bachelor Of Business Administration - Bba, Marketing And Operations Management, 3.7/4.0

Activities and Societies: TEA@UC

Education record

Activities and Societies: Spark Magazine