As the Tech Hub Manager for Latin America, I lead a multifunctional team of specialists in Application Development, Application Operations, Data, DevOps, Projects, and Operational Support. My primary mission is to align our technological operations with the company's strategic objectives, ensuring that each technological initiative contributes to the overall vision of innovation, efficiency, and sustainability.My responsibilities include:• Team Leadership and Development: I manage a diverse and talented team of 10 professionals, fostering an environment of professional growth, innovation, and collaboration. I focus on continuous training and development, ensuring that everyone has equal opportunities for learning and advancement.• Strategic Management: I develop and execute strategies that synchronize our technological operations with organizational goals, ensuring synergy and operational effectiveness. I work closely with leaders from other areas to ensure alignment and mutual support.• Innovation and Efficiency: I implement advanced technologies, processes, and practices to optimize productivity and service quality, always seeking to improve customer experience and operational efficiency. I encourage a culture of continuous innovation within the team.• Budget and Resource Management: I monitor and manage the budget efficiently, ensuring the intelligent allocation of resources to achieve our strategic objectives. I am committed to transparency and fiscal responsibility.• Digital Transformation: I lead digital transformation projects, incorporating new technologies to drive innovation and sustainable growth. I focus on solutions that promote inclusion and equity, ensuring that our technological initiatives are accessible and beneficial to all.

As a Product Owner/Project Manager for Latin America, I was responsible for leading the definition and delivery of technological solutions that drive efficiency and innovation across the region. My role was essential in ensuring that products and projects met business needs and end-user expectations, always aligned with organizational strategies.My responsibilities included:• Product Backlog Management: Defining and prioritizing product features, ensuring alignment with business value and stakeholder expectations.• Business Requirements Analysis: Gathering and documenting detailed business requirements, working closely with stakeholders to ensure clarity and alignment.• Process Flow Design: Mapping and optimizing business processes to improve operational efficiency and user experience.• API Validation and Integration: Identifying technical requirements and validating APIs, ensuring robust and effective technological integrations.• Strategy and Objectives Definition: Developing clear strategies and measurable objectives to guide product development and project success.• Prototype Validation: Validating prototypes to ensure developed solutions meet user expectations and quality standards.• QA and UAT Test Management: Coordinating and validating Quality Assurance and User Acceptance Testing to ensure reliable and functional product deliveries.• Project Management for Latin America: Leading the execution of technological projects, ensuring completion within timelines, budgets, and quality standards.

As the E-commerce and Customer Support Coordinator for Latin America, I lead a team of 7 professionals dedicated to providing exceptional technical support and optimizing the customer experience across the region. My role involves implementing CRM solutions, product homologation, and developing loyalty programs that strengthen relationships with resellers and customers.My responsibilities included:• Technical Support Coordination: Supervising the support team to ensure efficient and effective technical assistance to customers and collaborators in Latin America, resolving issues and ensuring customer satisfaction.• Product Homologation: Managing the product homologation process, including equivalence and cross-referencing, ensuring that products meet quality standards and market needs.• CRM Implementation and Management: Implementing and managing Microsoft Dynamics CRM in collaboration with the IT team, enhancing customer relationship management and operational efficiency.• Business Intelligence Support: Providing Business Intelligence support for market mapping, utilizing data and analysis to identify opportunities and improve market strategies.• Loyalty Program Development: Developing and implementing loyalty programs for resellers and auto parts, strengthening commercial relationships and encouraging customer loyalty.

As the E-commerce and Customer Support Coordinator CRM, I lead a team of 5 professionals dedicated to providing specialized technical support and managing marketplace operations, ensuring superior customer experience and maximizing internal sales.My responsibilities included:• Specialized Technical Support: Coordinating technical support across product and service channels, ensuring customers receive quick and accurate responses to their technical needs.• Marketplace Management: Supervising and optimizing marketplace operations, ensuring an efficient and satisfying shopping experience for customers.• Collaboration with Engineering Teams: Maintaining an active network with engineering teams to gather and exchange essential technical information, facilitating problem resolution and continuous product improvement.• Internal Sales Management: Coordinating internal sales to specialist distributors, strategically promoting products and services to maximize sales results.• CRM Strategy Development: Implementing and managing CRM strategies to improve customer retention and satisfaction, utilizing data to personalize service and anticipate customer needs.

As a Business Development Analyst, I strategically engaged in the development of commercial proposals, training, and sales support, focusing on sustainable growth and innovation within the organization.My responsibilities included:• Commercial Proposal Development: Creating attractive commercial proposals for industrial distributors, aiming to increase sales and strengthen strategic partnerships.• Internal and Product Training: Conducting comprehensive training on SKF's internal systems and products, empowering teams and distributors to effectively utilize tools and products.• Sales and Inventory Report Analysis: Preparing detailed sales and inventory reports for industrial distributors, providing crucial insights for decision-making and market strategies.• Data Integration Project Development: Leading the development and implementation of data integration projects, improving operational efficiency and information quality.• Sales Support: Providing direct assistance to business consultants, offering technical and commercial support to optimize sales and achieve strategic goals.• Innovation Group Participation: Actively participating in innovation and action groups, contributing to the development of new ideas and creative solutions for business challenges.

As a Customer Support Assistant CRM, I was responsible for providing technical and operational support to customers, as well as managing and developing SKF's marketplace. My role focused on delivering high-quality service and optimizing post-sales processes.My responsibilities included:• Multichannel Technical Support: Providing technical support to customers via phone, email, WhatsApp, and chat, addressing inquiries and resolving issues related to SKF products.• Marketplace Development and Management: Actively participating in the development of SKF's marketplace, including managing post-sales operations to ensure continuous customer satisfaction.• Collaboration with Engineering: Maintaining constant contact with the manufacturing engineering team to obtain additional and precise technical information about products, ensuring customers received detailed and reliable technical support.• Control Reports: Creating detailed reports to monitor support channels and marketplace performance, providing valuable insights for continuous service improvement.

During my internship at SKF, I had the opportunity to apply the knowledge acquired in my Production Engineering degree in a practical and challenging environment. Working in the customer support CRM area, I developed valuable skills and built a commercial and technical network with professionals from various countries. This direct contact, from start to finish of the business process, expanded my understanding and integration into the corporate environment.My responsibilities included:• Multichannel Technical Support: Provided technical support to customers via phone, email, and chat, resolving technical issues related to SKF products.• Report Development: Created detailed reports to monitor and control customer service channels, providing crucial data for decision-making.• E-commerce Management: Managed the e-commerce catalog, ensuring the accuracy and update of product information available online.• Sales Strategies: Implemented cross-selling and up-selling techniques, boosting sales and enhancing the final customers' shopping experience.

As a Warehouse Assistant, I played a key role in inventory management and logistical support for the maintenance of trucks. My activities were crucial for operational efficiency and the continuous maintenance of the fleet.My responsibilities included:• Purchasing for Maintenance: Responsible for procuring products needed for maintenance and repairs of trucks, ensuring the quality and compliance of parts.• Electronic Invoice Management: Handled the entry of electronic invoices into the system, ensuring the accuracy of financial and inventory records.• Stock and Shelf Life Management of Parts: Managed the inventory by monitoring the shelf life of parts to optimize use and prevent waste.• Support in Fleet Maintenance: Collaborated directly with the maintenance team, providing logistical support and ensuring the availability of necessary resources for fleet operations.

As an Administrative Assistant, I played an essential role in operational management and administrative support for various areas of the company. My focus was on optimizing internal processes and continuously improving workflow.My responsibilities included:• Customer Portfolio Management: Responsible for tracking and maintaining the customer portfolio, ensuring their satisfaction and addressing their needs.• Quotation and Order Placement: Conducted quotations and placed product orders, negotiating favorable terms and timelines for the company.• Travel Management for External Sales Team: Coordinated travel logistics for the external sales team, organizing transportation, accommodations, and efficient itineraries.• Issuance and Entry of Electronic Invoices (NF-e): Managed the issuance and entry of electronic invoices, ensuring compliance with fiscal regulations.• Procurement of Direct and Indirect Materials: Oversaw the procurement of materials necessary for company operations, both direct and indirect, always seeking the best suppliers and costs.• Demonstrator Assembly: Assisted in the assembly of product demonstrators, collaborating directly with the marketing and sales team.