Lucas Irwin Email & Phone Number

Chicago, Il, Us

Marriott Indyplace Complex, Indianapolis

- Provide valuable support for sales and marketing team of 20 managers that oversee about 2,200 guest rooms and 150,000 sq ft of meeting/exhibit space across 5 Marriott hotels - Directly aid 5+ small group, catering, senior sales managers, and senior account executives and their various markets/group sizes by drafting group proposals, handling contracts, building quotes, reserving function space, and managing group bookings- Support managers with site visits, continually updating inventory in CI/TY, Delphi, CVent, and Jupiter to ensure entire team can close business simultaneously- Communicate effectively and build relationships with new and existing customers over the phone and in-person to fully understand their needs and proactively communicate all details to hotel’s operation team

Indianapolis, Indiana, United States

- Ensure safety of concert guests and venue/tour staff across 2,500 reserved seats under a covered artistic canopy and 3,500 general admission lawn seats for a total capacity of 6,000- Assist in pat down, searches, wanding, and ticket scanning of anyone who enters venue- Operate detection devices (walk thru metal detectors and wands) as needed- Search bags, purses, wristlets, etc. for non-permitted items- Escort guests to seats and sections of the amphitheater and concert venue

- Assisted the professor in grading class activities and Forbes training guide assignments for 45 hospitality business students- Formulated summaries for guest speakers and pros and cons of students' team projects to understand and improve how students learn from industry professionals

- Actively instructed 60 freshmen and sophomore business students on professional development skills, focusing on resume building, networking, managing career fairs, and interacting with business professionals- Assigned and graded students' extra credit assignment of gathering business cards to promote networking with professionals in the hospitality industry

- Assisted the HLC President in overseeing the fulfillment of the HLC mission during the course of the academic school year and throughout the term of office- Spearheaded facilitation of weekly club activities, including preparation of materials and collaboration with Director of Events & Communications, resulting in 15 involved club meetings, 8 local hotel site tours, and 2 out-of-state trips yearly- Actively promoted member retention and engagement among a diverse group of 40+ members, working with 5 Executive Board members to foster a thriving community and educate students on lodging trends from industry professionals

Michigan State University

- Sent emails to the general members of the club to remind them of any events, meetings, or trips- Answered questions about the club in a timely manner- Communicated club updates with the Hospitality Association Executive Board - Controlled the GroupMe club group chat and monitor questions and answers- Created PowerPoint presentations for biweekly club meetings, including news about the hotel industry, hotel hotspots, and upcoming events

- Extensively communicated updates on initiatives and advancements of 5 general committees, 5 policy committees, and their respective directors in order to present current information weekly to all 40 members and Deans of Business College- Collaborated closely with 4 Executive Board members through 3-4 meetings weekly in order to foster and sustain a positive and inclusive culture among all members and broader community of 6,500 Broad business students

- Analyzed presentations by registered business student organizations and distributed funding based on their needs for events and initiatives- Distributed a total of $30,000 to registered business student organizations, analyzing and adjusting our budget as funding requests came in

- Evaluated and sat in on cases regarding students’ academic integrity within The Broad College of Business to ensure a fair level of education for all students

East Lansing, Michigan, United States

- Helped recruit 5-10 new members to expand the number of senators, ideas, and creativity within the establishment- Integrated those new members so they transitioned smoothly into the group and formed connections quickly and effectively- Planned the 2023 Spring Corporate Trip to Boston in order to establish connections with 4 companies so that recruitment for Michigan State business students can increase- Balanced a $25,000 budget for our Spring Corporate Trip, finding 4-5 sources of funding within the College

East Lansing, Michigan, United States

- Worked to plan and run events for the students in the Broad College of Business at Michigan State University- Met weekly to organize our information in a timely manner- Presented information on the events 2-3 times to the general assembly of the Broad Student Senate- Projects worked on: Broad Game Night, Broad Thanksgiving Clothing Drive, Broad Faculty Appreciation Day, and the Broad Spring Gala

Austin, Texas, United States

- Accomplished a comprehensive 10-week rotation within Housekeeping Department, learning about all office and attendant roles to gain valuable insights into operational intricacies of managing a 500-room luxury resort- Actively participated in weekly meetings with General/Resort Managers and Department Heads, delivering meticulous updates on resort's readiness for bustling summer season, resulting in exceptional service for 70%+ occupancies- Cultivated seamless cross-departmental collaboration through active communication and consultations, ensuring prompt fulfillment of guest room requests and enhancing #1 resort Medallia guest satisfaction scores- Conducted regular check-in sessions with Director of Rooms, analyzing budget reports and devising strategies to enhance guest services and operational efficiency for service peaks related to resort events and business conferences

Fontana-On-Geneva Lake, Wisconsin, United States

- Administered efficient check-in and check-out processes for a daily influx of 200-300 guests, meticulously verifying accurate credit transactions and diligently accommodating specific requests for weddings and special events- Fostered effective cross-departmental communication by partnering with Director of Rooms, consistently adhering to established protocols for posting, cash handling, and refund procedures, ensuring proper revenue absorption and control- Exhibited seamless guest assistance through valet services and luggage handling, while efficiently managing guest arrivals by explaining amenities, activities, hours of operation, and directions, resulting in smooth guest flow through resort

Fontana-On-Geneva Lake, Wisconsin, United States

- Escorted and oriented the guest to the front desk for check-in- Assisted guests by valeting cars and bringing luggage to their rooms - Controlled traffic flow upon guests' arrival- Explained amenities, hours of operation, and directions to areas of the resort - Shuttled interns to and from campus and the resort

Arlington Heights, Illinois, United States

- Increased customer satisfaction by greeting and seating guests while maintaining an accurate guest headcount and answering phone calls- Boosted service over the summer by managing roughly 200-500 covers each shift through the documentation of reservations- Oversaw $10,000 - $30,000 of nightly sales by completing carry-out orders through work platforms

Arlington Heights, Illinois, United States

- Generated $7,000 in revenue by preparing fresh meals to families 3 nights weekly, demonstrating entrepreneurial acumen- Enhanced community support through strategic company marketing and promotion, resulting in elevated donations close to $1,000 for local food banks and homeless shelters- Collaboratively tracked profits and conducted weekly financial reporting through effective teamwork, meticulous meal planning, and efficient grocery shopping practices, ensuring 15-20 systematic deliveries on a nightly basis- Types of meals provided: Chicken Parmesan, Italian Bake, BBQ Chicken, Vodka Rigatoni with Sausage, Salads, Desserts, and more!

Buffalo Grove, Illinois, United States

- Improved inventory tracking by calculating weights of chocolate products, recording speeds of belt lines, and determining the number of workers needed for production- Expanded company’s confectionery methods by creating new recipes and selling the products at the local confectionery festivals- Updated quality control manuals by using Genesis/Syspro applications to track inventory and production

Hospitality Business, Alumni

Activities and Societies: Residential Business Community Broad Student Senate Hospitality and Lodging Club Eta Sigma Delta Intramural.

Business Administration, Management And Operations

Activities and Societies: Varsity Volleyball Student Council Service Over Self Community Service Club ProStart Culinary Club and Class.