Lucas Kontes Email & Phone Number

Wilmington, North Carolina, Us

Atlanta, Georgia, Us

Mirion is a leader in radiation safety, measurement, and science. Playing critical roles in the nuclear energy, medical, and defense sectors. • Utilized SQL to perform data analysis techniques to extract, transform, and load (ETL) large and complex data sets to create data mappings, identify trends & risks, and develop improvements in SaaS platforms & products, supporting long-term strategy & business transformations.• Managed users, groups, mailboxes, permissions, and resource access in Microsoft Azure, Exchange Online, & Office365, including security, password policies, subscriptions, distribution, and service requests.• Developed and executed functional test scripts in PowerShell and Bash for system integration testing of the Instadose+ platform on Windows 7-10 and Ubuntu 18-20 using industry-standard QA practices to ensure comprehensive and accurate test scripts. • Performed trend and performance analysis using SQL, Jira, and ServiceNow to identify & track performance bottlenecks and recommend improvements, reducing time spent on incident investigation & resolution by 50%.• Collaborated with the PMO team to develop and launch new catalog items for the Instalink product line, using ITIL best practices to identify and implement process improvements that resulted in a 20% reduction in the time required to develop new catalog items.• Led change and release management for the Instalink product line using ITIL best practices. Ensured all changes were properly documented, managed, and communicated, mitigating downtime, risks, and potential impacts on stakeholders. Collaborated with change owners and subject matter experts to ensure all changes met business requirements.• Developed and implemented risk management strategies & frameworks that identified, assessed, and mitigated risks to the organization's IT systems and data. Conducted risk assessments of IT systems and processes, ensuring that all risks were identified and mitigated.

Cork, Ireland, Ie

Johnson Controls / Tyco Retail Solutions, is a global provider of retail performance & security solutions, whose value propositions reside in RFID Inventory Intelligence, Traffic, & EAS.• Developed automation tools, created knowledge bases, and improved documentation/supporting collateral elements utilized as the technical standard for the Professional Services team in pre-sales, deployment, and support processes for the successful global roll-out of RFID deployments. • Managed the technical designs of RFID engagements for clients in pilot and roll-out programs, ensuring minimal costs while maximizing project success. While also leading clients in the integration of their systems with the TrueVUE Platform SOAP-based Web Services. • Collaborated with subject matter experts and other teams to enhance the TrueVUE Platform software offerings, leveraging system testing in virtual staging environments preemptively increasing overall market value.

Berrien Springs, Mi, Us

• Prepared and delivered lectures, graded coursework, and proctored tests, ranging from freshman to junior level.• Created and implemented a new method for grading, achieving increased overall efficiency and reducing coursework turn around time, allowing students to resolve issues quickly. • Mentored by same professor for 3 years, while building influential relationships with other faculty and students alike.

• Created best practice tool-kits and supplementary documentation for SOAP-based integration points, reducing time spent in the requirements gathering and implementation phases of projects.• Developed a centralized library of past and present system architectures, increasing overall team efficiency when leveraged for current and future roll-outs.• Assisted in the development of new and improvement of existing customer presentations, documents, and additional supporting collateral utilized as the technical standard for the global Professional Services team.

Bachelor Of Science (Bs), Computer Science

Computer Networking Management Certificate – Cisco Concentration, Computer Science