Lucas Kunert Email & Phone Number

Conway, Ar, Us

Little Rock Metropolitan Area

The Technical Account Manager (TAM) provides exemplary technical service to LiveRamp's most strategic customers to make them successful with the LiveRamp product suite. The TAM is the technical expert and trusted advisor to customers, building strong relationships throughout their organization — from their delivery teams to their senior executives.

The Solution Architect is a strategic position within the Global Services organization. The SA is responsible for understanding client marketing, business, and technical requirements and architecting a solution to deliver against those requirements. SA resources are experienced client consultants within strong interpersonal skills and broad business, technical, and digital marketing industry knowledge.

United States

Conway, Arkansas

■ Defining and driving product capabilities for DaaS Platform and consulting for client's API solution setups.■ Previously defined & drove product vision for expanded capabilities in the Identity Assurance (Risk) Solutions.■ Facilitate customer and prospect requirements to provide solutions across various use case needs and multiple industry verticals.■ Subject Matter Expert for Verification and Authentication products assisting with integrations and configurations. Escalation point of contact for product support requests.■ Use of Oracle SQL to research and review data for product/data support requests.

Conway, Arkansas

Conway, Arkansas

■ Product/client support, and subject matter expert for Risk Mitigation and Fraud Prevention Real-time platform for eight separate, but related products used by various industry verticals to help reduce business risk and prevent fraudulent activity.■ Work with developers on creating user stories, bug tickets, and client requested features in JIRA backlog as well as working with the development and product teams to help prioritize tasks for sprint and release cycles.■ Custom report creation and data analysis for clients using Excel, merging and combining data.■ Setup Excel macro for billing automation to generate emails based on inputs, pricing calculations and file attachments, which saves approximately five (5) hours per month.■ Setup automated, custom billing reports using Splunk. Perform log searches for research purposes using Splunk, saving several hours per month.■ Product/client support for Data Services API real-time platform and underlying single sign-on (SSO) applications.■ Product/client support for Audience Onboarding application for clients to use marketing data cleansing for four major marketing data and ad publishers: Facebook, Twitter, Yahoo, and 4Info.■ Support Real Time Platform & legacy Java-based platforms for multiple clients using Oracle SQL and MySQL queries in DbVisualizer, checking connections using endpoints in SoapUI and checking sever logs using Putty and UNIX command line directly on servers.■ Work and complete Service Desk tickets from Customer Service Managers for tasks such as troubleshooting problems, running usage reports using SQL, researching transactions in the databases and/or servers and setting up new aggregators/clients.■ Research and pull info from logs on UNIX servers to troubleshoot problems with transactions, connection problems or to pull original XML requests and responses for client needs.

Conway, Arkansas

■ Content Specialist Lead on one of the highest volume clients in the Digital Impact team.■ As lead/point on the FedEx Account I manage the other Content Specialist’s workload and campaign assignments, as well as creating and continually updating a tasks calendar with assigned campaigns for each teammate.■ Integrate client’s HTML assets for email campaigns for two high volume clients.■ Use of Dreamweaver and Photoshop for coding and also image editing when needed.■ Use of the Microsoft Office Suite for keeping up with client and internal checklists, time logs for recording hours spent on projects, and other documents as required by the job role.■ Moderate use of JavaScript for rule-scripting for email campaigns that required dynamic info and components to be pulled into content.

Little Rock, Arkansas Area

■ Developed, designed, and helped maintain multiple websites on a Microsoft server.■ Developed solutions for registration forms and other applications using ASP and VB script with Microsoft Access databases for backend data and storage.■ Updated graphics for ads, announcements & other needs on a constant basis for the company’s site.■ Co-Editor of company’s annual 1100+ page products catalog.■ Experience on the IBM AS/400 platform keying customer orders among other tasks.

Fairfield Bay, Arkansas

■ Administered and helped maintain Linux web hosting server. Setup new websites on the server, add DNS settings, add or change email accounts, among other needed tasks.■ Experience with UNIX command line, Plesk, PHP, Apache, Sendmail, MySQL, and Webalizer.■ Designed and developed websites for customers primarily using Dreamweaver & Photoshop.■ Updated customers’ website content for existing websites